Full Rating Profile + -
Product & services pricing
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Shipping & packaging:
Customer service:
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Everything went well !
"We looked online and got a quote! They were able to meet our needs. We are looking forward to using our new speaker in our not for profit organization."
Products on time as promised
" Needed products for job by certain time Nick was excellent in helping, making sure products were in stock and ready to ship, everything was on time exactly as promised and needed.
Thank you Nick for your help, I have ordered several times from Full Compass and have never been disappointed."
A Million Thanks!
"I have been a Full Compass customer for many years now. After getting tired of being treated like an idiot by some over zealous audio sales people at a few other stores I ended up trying out Full Compass.
Erik Anderson has been my salesperson, right hand , sounding board, advisor , and occasionally a sympathetic ear. I handle tech duties for a medium sized church.. (we have 5 separate systems ranging from small to concert sized operating during a typical Sunday.... as well as my own private studio. Erik Anderson has guided me through upgrades... recommended new gear ... and always given me great pricing with quick shipping and excellent support. AND HE LISTENS TO ME! I don't always end up ordering what I intended when I call Erik.... but I always end up with the right product for my needs. ..... My wife has suggested that we "adopt" Erik!
Thank you Full Compass for years of awesome products and service."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
A rep from Full Compass, FullCompassMT, has responded:
“Thank you so much for the kind words and heartfelt review! We're thrilled to hear that Erik has been such a trusted partner and resource for you over the years. It means a lot to know he’s made such a positive impact—not just with product knowledge and support, but by truly listening and understanding your needs. We'll pass along the adoption request to HR! ? Thanks again for being a valued part of the Full Compass family!”
Great as always
"Fast response, ease of ordering, basically I hand it to Damon and he takes care of the rest. "
Great Service
"We got great services from our sales rep, Dave. Definitely will be back!"
Friendly Service and Fast Shipping
"Called to see if an item was in stock and the person I spoke to was friendly and helpful. The item arrived just three days later and he was even able offer me a better price than I had seen elsewhere for the same item."
A rep from Full Compass, FullCompassMT, has responded:
“Thank you for your kind words! We're glad to hear you had a great experience with our team and that we could get your order to you quickly at a great price. We appreciate your business and look forward to serving you again!”
Very satisfied
"Had the product I needed."
Eric is the best
"I have worked with Eric Katte for years now and he is by far the best account rep to have! He’s extremely knowledgeable and willing to go the extra mile for his customers. "
Super prompt support, and super fast delivery.
"Sales rep. was extremely knowledgeable and prompt in answering questions, getting my order placed, and getting it delivered much faster than I expected."
Westtone
"John Bayer rocks!!! Always saved the day!"
Excellent sales representative
"Laurie Potter has been excellent to work with.
Her support and willingness to look for the best solutions is really helpful."
Andrew and Gabe came through with a very time sensitive order with flying colors!
"Andrew and Gabe overnighted some projector bulbs to me on a Friday evening, so I would have them in Ohio on Saturday before noon. They arrived at 11:30 am eastern, and I was on the lift installing them by noon. Thanks very much for your extraordinary help! Give 'em a raise, or a bonus, or maybe even a case of girl scout cookies for crying out loud!! I just bought 1900 bucks worth of lamps, certainly there's a little room in there for a "bonus pizza" of something!
Matt Archibald
Madison Christian Church
Groveport, Ohio"
Arrived sooner than expected
"Luke Kokinos has always been helpful in being quick in communication and execution. We were in an urgent need of a light board replacement when Luke was fortunately able to secure the needed model and have it quickly shipped to us (even sooner than expected) . "
A rep from Full Compass, FullCompassMT, has responded:
“Thank you for your review! We're so glad to hear that Luke was able to assist you quickly and get your light board delivered ahead of schedule. We appreciate your trust in Full Compass and look forward to helping you again in the future!”
Great customer service!
"Jim Roof offered great service. He was prompt and informative throughout the process. Thank you Jim!"
Sales rep Brian Bookstaff is aces!
"There was a problem with the packaging of the product (reel to reel tapes) resulting in several being damaged and in need of replacement. That issue was handled perfectly by Brian.
Mitch Orentein"
A rep from Full Compass, FullCompassMT, has responded:
“Thank you for the great feedback! We're glad to hear Nick took good care of you and made sure everything arrived right on time. We truly appreciate your continued trust in Full Compass and look forward to helping with your next project!”