Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
I paid for software, the link won't work and they said I need to contact the developer!
"I paid for Izotpoe Insight software. They sent me a download link but it only g Odie Es to a lot age that says “something went wrong”. I email customer support asking for a new link. Their reply was that I need to contact Izotope. It's crazy! Why can't they send me a link to a working download? I a an assuming that the rep was new and not very smart, but if they don't send a link then I want a refund. Why should I pay them, then have to go to the developer myself? "
FAST!!!
"Could not believe the quick response to my order! Had it two days after I ordered!! THANKS"
Top shelf
"As advertised. Great deal. On time! "
Great experience
"Peavey 5150 knobs were a perfect replacement. Thank you! "
Thx
"The product came on time and works very well.
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Very helpful and knowledgeable
"It was good will shop again"
Yamaha Acoustic-Electric Battery Casing/Holder
"We received the product fine - and it works great. 'No complaints :)"
Found what I needed.
"They had the part I needed and sent it to me quickly. I would recommend them to you for Shure parts."
Review
"I was helped with my order and got all my crazy questions answered. The agent was friendly and helpful"
Excellent Supplier
"I found two power adapters that I needed for my musician effects here. One was a specific power supply for my Line6 POD Go Guitar Multi-effects Floor Processor. It was actually in a Line6 box. A very positive experience. "
Great experience, highly recommend
"I worked with Brian Bookstaff on ordering some equipment for our new church building. He was very helpful and knowledgeable - great to work with. The products offered are quality, and at a fair price. I will definitely keep Full Compass in mind for future needs, and highly recommend them to anyone."
A rep from Full Compass, FullCompassMT, has responded:
“Thank you for your wonderful review! We're thrilled to hear that Brian provided you with excellent service and that you found our products to be of high quality and value. We take pride in offering top-notch customer service and reliable equipment for all your needs. We appreciate your recommendation and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.”
I love you website etc!
"Perfect don’t change anything"
Lame customer service
"I needed my item shipped via 2 day air so it would arrive on time for a foreign trip. The next day I got an email saying you couldn't ship but you had already debitted my account, even though I emailed to cancel. I called and was told the item was ready to ship that afternoon. The delivery date passed and the item did not arrive so I called again and as it was now the weekend your office was closed so I emailed again, with the response that indeed you could not ship so I called again on Monday as the funds, including shipping had been taken from my account. After a very long wait I finally spoke with Kyle who said he would direct the business office to refund me. The refund did not appear in the 2-3 days (why so long?) promised on your site, more like a week to 10 days. Not impressed. I will say Kyle was helpful and the only reason I gave 2 stars and not one. Communication could absolutely improve."
A rep from Full Compass, FullCompassAB, has responded:
“We're truly sorry for the inconvenience you experienced with our shipping process and communication. It's disappointing to hear that we fell short of meeting your expectations. Your feedback is invaluable to us, and we'll use it to improve our services, particularly in enhancing communication and ensuring timely refunds. We appreciate your acknowledgment of Kyle's assistance and hope for the opportunity to serve you better in the future. ”
Full Compass has been my go to place for over 20 years!
"I was introduced to Full Compass in college in the late 80’s. I memorized their phone number and no matter where I moved, I have bought from them ever since. They are my first place to call for quotes and for technical questions. "
A rep from Full Compass, FullCompassMT, has responded:
“Thank you for your incredible loyalty over the past 20 years! We're honored to have been your go-to source for all your needs since your college days. Providing excellent service and support is our top priority, and we're thrilled that you continue to trust us for quotes and technical advice. If there's anything else we can assist you with, please don't hesitate to reach out.”
I got it today. The wireless battery fit my guitar, working great! Thanks.
"You sent me 2 versions for my battery, Yamaha APX 500 Acoustic / Electric. The wireless one fits my guitar! Saved me from buying a new one. Thanks! David G."
A rep from Full Compass, FullCompassAB, has responded:
“We apologize for the frustration you experienced with the download link for Izotope Insight software. Our team strives to provide seamless experiences, and it's disappointing to hear we fell short in this instance. We understand your concern and will ensure that you receive the support you need promptly. We are investigating this issue and are working on a way to resolve it. We will reach out shortly, once we have a solution. Thank you!”