"I bought a sofa three months ago. I told sales lady Catherine there are two legs missing before I placed the order. She promised me she will take care of it. So they told me the leg were found in the shop before they delivered to me. However when sofa arrived, we found they just moving one leg around to disperse missing legs. I called them and sent picture. They agreed to fix it. After couple of weeks, they sent two person in my house to install the missed legs but the size are totally wrong. they promise to get right size and come back again. So far I have called them over ten times. Sales lady washed hand and walked way. Customer service manager had never found a date to get legs.
I sent email but never get response back on time.
I also bought a bed room from Furnitureland south. They deliver today but broken the mirror and dresser when moving into my bed room. They already take money from my credit card and I am very suspeciouse how long it will take again to get good piece delivery to my home.
Furnitureland South is a big mess!!!!!
"

"When I was in the showroom on 11/12/2016 I was shown the furniture that I ended up choosing to puchase that day. The tag on the Natuzzi Edition sofa, love seat and ottoman stated they were "Quick Time", which the Sales Associate explained meant it was in HighPoint and would be delivered within 2-4 weeks of purchase. I agreed to purchase and gave my credit card information. Sales Associatecput the order in the system on 11/14/2016 I was sent my Sales Order that again stated the items I purchased totaling 3,681.00 stated they were "Quick Time". I was called by the Sales Associate later that day stating items were no longer "Quick Time" and that delivery would now be 10-12 weeks. All that was offered was $160.00 off total cost, even though what I agreed to purchase was a 2-4 week delivery which is now a 10-12 week delivery. All I was told was that the tags in the showroom should have been changed earlier and nothing else. This was my first experience at Furnitureland South and I would strongly consider not going back and not referring prospects there due to this."

"Poor communication, follow-through, etc. 1 piece didn't arrive with no explanation, communication or expected deliver date. 1 cHsir was never ordered, and another came soiled.

Nothing was offered for my troubles.

I won't order from here ever again!

"

"I am impressed with the service and professionalism of FLS. No high pressure sales or upselling--just good advice and helpful information. Looking forward to my new furniture and will definetely use again!!"

"What a great day !!! Showrooms of furniture to look at. Design consultant was so helpful and professional sharing her expertise with ideas,fabric and colors. Looking forward to goibg back in January to furnish the rest if my home!!!❤Recommend to all!! Once you go there, you won't go anywhere else!"

"I've shopped your campus several times over the years. I've often described the experience as "Disneyland for grown up girls!" First and foremost, the customer service was top notch. But from the vast selection and presentation, to the man cave and cafe, it was a total shopping experience that I have never seen duplicated. Even if I wasn't in the market for furniture, I was always ready to make the road trip to Furnitureland South.

Some of the appeal was certainly gone in my most recent visit. While the sales staff continue to be fantastic, the ambiance has taken a hit. I was appalled to see that the quaint cafe had been replaced by a Subway. This is NOT a restaurant that I patronize, and I definitely don't want to be trapped into going to one when I'm shopping at your store. I think the Subway is just an example of how the "experience" and the customer service that Furnitureland was famous for have declined from prior years.

Here is an example of the customer service decline. I received an email that some of my order was ready to ship. Unfortunately, I was not able to maneuver through the delivery prompts on the webpage, so I called the delivery number. I went through a series of waits and robo prompts until I finally went into the voicemail of someone. I was asked for my name, customer number, phone number and a brief message. I left the voicemail on Monday, and I have yet to receive a call back. On Wednesday, I called the number again, went through the waits and prompts again, and this time got to a real person. I explained my problem with the website, that I had left a voicemail two days ago and was surprised that no one had returned my call, and that I wanted to delay delivery until all of mybig items were in. The individual ignored my first two issues, and said I would get a call and an email when the rest of my large items were ready for delivery. How is it that 48 hours (now 72) can go by and no one ever responded to my voicemail?

I understand that the business world is more and more reliant upon technology, but I believe your brand has been damaged by moving toward increased used of technology and reduction of personal service. In all industries, there are businesses that emphasize customer service (and the experience), and there are the other (usually cut rate/deep discount) businesses that reduce staff and increase dependence on technology in an effort to cut costs and boost profits. Technology is no substitute for customer service, and in the long run it will cheapen your brand and turn away customers like me who came to you for something different.

I'm disappointed in Furnitureland South.








































































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"After trying to order a headboard from another area business, I met with poor and no results. When I contacted Furnitureland South and Donald Beck, he knew his product and made my plan a reality. People who know..do; others disappoint. Great place!! I'll think Furnitureland the next time I need inspiration."

"Excellent customer service from Nicole and briattany"

"great encounter, our favorite furniture store Great prices, quality furniture, very large selection."

"I plan on speaking with and pursuing this with Customer Service at Furnitureland South to express discontent with the operation and design of 2 furniture pieces as well as customer service and satisfaction. "

"Furniture did not arrive on the date specified. After receiving a few calls telling us it would still be delivered, delivery was canceled until the next day. Even on the next day, it came late in the day. Spent two days waiting for a delivery. Our time is worthwhile too
Furniture arrived with an imperfection in the headboard. A picture was taken. Deliver person agreed "that looks ugly ". Received correspondence that we will be notified shortly that a repairman would be sent. Still waiting to hear. Let's see what happens next.

"

"We first checked-out the Outlet and met a salesman. We didn't find what we were looking for so we went to the Showroom and were overwhelmed. We contacted Rick and he met us at the Mart building. We were where we wanted to be...we were able to try out the reclining sofas and loveseats finding the ones that fit. Rick was very helpful and went up and down the stairs multiple times getting answers to specific questions we had. We're looking forward to receiving them in January. "

"I had an outstanding experience while shopping at Furnitureland South. The customer service was very friendly and competent in helping me choose the furniture of my liking. "

"Michael was very helpful, knowledgeable and friendly. We would definitely recommend him to others and ask for him again!"

"Responding questions very quickly. Do the best she could to solve my problems and kindly to give me advice. Anyway, great services. If I ever need to buy furniture again, this is definitely my first choice."