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Verified
5/5

2016-11-15

Ashley was great

"Ashley really listened to what we were looking for in furniture. She was able to direct us to the right place in the store to best maximize our time. She was very professional in helping us select leather and in getting the order prepared. "


Verified
5/5

2016-11-15

Tracy Dunn is the best .. head & shoulders above the rest !!

"This is our third major order with Funritureland. Sales consultant Tracy Dunn met us in the amazing Furnitureland showroom site in 2012 to outfit our second home retreat in the North Georgia Mountains. She guided us thropugh an entire 5 bedroom home selection process. Everything came as expected with courteous delivery & set up. I saved $1,000's by shopping Furnitureland. Now we are finishing our dream lake home and Tracy was again our source for furnishings. Can't imagine using any other vendor other than Furnitureland. Online production & delivery status monitoring, along with helpful associates make the entire process plesant. "


Verified
1/5

2016-11-15

promised a delivery and never showed

"I was promised a delivery for today. I confirmed the time and date online weeks ago and received a confirmation email. I took a full day off of work (which I am not being paid for). The delivery people never showed. I then called the delivery department and spoke to a woman who didn't seem to care and was like, oh sorry it happens. She then said that my delivery fee would be credited to my account. This never occurred either. I am beyond upset. Because of this disaster I am uncertain if I will have a table for my guests to sit at for Thanksgiving. This is unacceptable. Being lied to continuously is not ok. This does not make me want to purchase from them again. It is unfortunate because my saleswoman, Mary Myers was very pleasant and accommodating. I would love to work with her again but because of this terrible delivery situation I do not want to buy from FurnitureLand South. "


Verified
5/5

2016-11-15

SCORE!!

"Had a great experience. With prior communication and research, I got exactly what I wanted and at reduced prices!!
Thank you!
"


Verified
5/5

2016-11-15

"Gerard was an excellent sales person. He helped me find what I was looking for. He was friendly and knowledgeable about the brands of furniture. "


Verified
5/5

2016-11-15

Great Service

"Cindy Smith was extremely helpful and professional. She was very patient as my husband and I searched for the perfect chairs to go with the table. The whole process was very efficient and quick. Cindy was definitely a super sales person. We will purchase from her again."


Verified
5/5

2016-11-14

"The delivery guys were very friendly. "


Verified
5/5

2016-11-14

"Stephanie James has made our experience awesome. Great job in helping us purchase a whole house of furniture!

Rick Andrews
"


Verified
2/5

2016-11-14

Later delivery

"We purchased a quantity of items from Furnitureland. The first 4 items arrived in a reasonable amount of time. No problems. We purchased a couch and were told at the time of purchase the delivery was 4-6 weeks. That was acceptable. Since that time, we were given 3 delivery extensions. The latest arriving at the warehouse 12/29.

We made inquiries via our salesperson, but could not get a response. We finally talked to someone in the organization on Friday 11/11. This person said they would investigate, and then offered us a loaner couch until our couch finally arrived. At that point, the representative stated the manufacturer of the couch may have gone out of business. On Monday, the representative contacted us and informed us the couch had just arrived at their warehouse. My complain is their ability to know when a customer's order will be satisfies.

We appreciated the concern the representative gave our complaint.
"


Verified
5/5

2016-11-14

Condo Project

"Bought again from Furnitureland South. Great selection and fair pricing. "


Verified
3/5

2016-11-14

Poor communication

"Survey is pre-mature since I haven't received my item yet, don't have a ship date yet, customer service hasn't responded to my question yet..."


Verified
5/5

2016-11-14

Great Sales Manager: Debbie Kennon

"Debbie was great. She me information/pictures in advance of my visit to Furnitureland South. That way, I was able to see the items I was most interested in quickly and efficiently!"


Verified
5/5

2016-11-14

Great Customer Service!

"My Design Consultant Tracy Dunn is the best! So patient and helpful. "


Verified
5/5

2016-11-14

Pleasantly surprised

"From start to finishing our order everything was great ! "


Verified
5/5

2016-11-11

A++

"From planning my trip with Caroline Youngblood, to the shopping experience, to a quicker than expected delivery, to the actual delivery my experience was great. One small mess up on the fabric for a throw pillow, but Caroline is working on getting that fixed for us. "