"STILL HAVE NOT RECEIVED ITEM.AFTER 2 CALLS TO FUTURE MEMORIES THEY CLAIM THEY CANNOT GET INFORMATION FROM THE DISTRIBUTOR. THEY INSTEAD GAVE ME THE DIRECT LINE TO THE DISTRIBUTOR AND SAID I SHOULD CALL TO FIND OUT WHEN IT WILL SHIP. I CALLED AND A REP NAMED SYLVIA SAID IT SHOULD SHIP OUT TODAY AND I ASKED THAT SHE E-MAIL ME THE INFO WHEN IT DOES. HAVE NOT HEARD ANYTHING AS YET. I WILL NEVER DO BUSINESS WITH FUTURE MEMORIES AGAIN."
"Item arrived quickly but was damaged. Very flimsy metal "time capsule" was dent and bent such that lid didn't fit on it. Paper letters that were included were also on very poor quality paper, thin and wrinkled. Got one of these 13 years ago when my son was born and the quality was much better. Will be returning, not exchanging."
"It was a very easy website to navigate. "
"Problem with order arriving after halloween resolved by customer service/ full refund is being issued. "
"They never delivered my order. Could not get ahold of the company on two different occasions. I was on hold for 45 minutes first time with no response and 1 1/2 hora on second occasion with no response. I will never order from this company again!"
"Worst customer service ever. Was thinking of ordering a costume - I proceed to checkout and connected my Paypal account. I closed out before ever confirming the order. The order was placed anyway. I called multiple times and upon my fifth call was told I could get a refund because I placed my order in October. Anyone trying to get through to a customer service rep, just press 2 as if you are placing an order - they magically have someone available"
"Fast and efficient service. Highly recommend!"
"Product was as promised and arrived as stated, however, package tracking system didn't work but with a quick email inquary I was able to obtain tracking infor within 24 hours."
"They don't answer emails and their customer service line is hard to get through to, it took me hours. But once I finally got through, the issue was resolved."
"The worst company I have EVER dealt with in the 36 years of my life. Ordered my costumes ($50 worth) on 10/16. They charged my card 10/18. On 10/24 I emailed them. No response. I called...busy signal. I called back it rang and rang with no response. Finally, 10/26 I called and spent 80 minutes waiting for an answer while listening to their music. When a person finally came on the line, she told me my package was sitting in their warehouse so they couldn't refund my order, that their website says "expect MAJOR delays around the holidays" and that there are no refunds for purchases in the month of October. I have never been so angry and won't stop sharing this story with everyone until I get every penny back. Not sure if I'll ever even see the costumes. DON'T BUY FROM THIS COMPANY - EVER!"
"I don't normally write reviews but on this I had to! I ordered a costume on Oct 14th and almost 2 weeks later have not received it. I finally talked to them with online chat and they told me the order was boxed and shipping out on monday(its now thurs) but it still shows it has not been shipped on there website. After trying to call them about 10 times and getting a busy signal i finally got through. I have now been on hold for over 30 minutes with no one answering my call. THis is the worst company i have ever dealt with and i will never go through them again!"
"HORRIBLE!!!! DO NOT SHOP HERE! NO CUSTOMER SERVICE! NEVER EVEN RECEIVED MY ITEM!!"
"Future Memories aka Find Costumes is a complete ripoff! Do not bother to order anything online from them and you pay more for shipping than the costume so youcan get it on time! When it doesnt show up and you call ALL the phone numbers listed you never speak to anyone and you are screwed out of your money and costume. DO NOT SHOP AT FINDCOSTUME.COM"
"This company is terrible! I have been on hold on the phone for 30 minutes and no one has picked up the phone. I placed an order on 10/18/12 and have not received any information on my order. The costumes clearly need to be received before Halloween. I would not recommend this place AT ALL. "
"This company has the absolute worst customer service I have ever come across. I have been trying in vain to reach them for three days. My order of a Halloween costume ordered 12 days prior to Halloween will not be in on time. Therefore I have wasted $38 and can not even reach the company to cancel my order. I sincerely regret that I am required to give this company a star at all. STAY AWAY FROM THIS COMPANY!!"