"It's my first time to buy a expensive item on US website, ant it happens in GPS4US. I used a chinese credit card, the boss even called me to confirm that it's myself that use the card not others. then he instantly shipped my item. he is very nice~"

"Purcased a Garmin Rino 655t along with a bunch of accessories for the Rino. I ordered from this web site because it offered a better view of accessories available for the unit I purchased. Not all accessories were shipped, even though I was billed for them.

Order was shipped incomplete. I was billed for items which were not shipped, now I have to resolve the error. Extremely unsatisfied with this order.

Attached is the online chat transript recorded when I tried to resolve this issue. Yes I was pis*** off, but this is the level of customer servive and response I received:
Chat Transcript
Visitor: Hal
Operator: support

Company: gps4us
Started: 20-Oct-2011 8:58:55 PM
Finished: 20-Oct-2011 9:59:55 PM


8:58:55 PM: Hal:
I just received my order but it was not shipped complete

8:59:25 PM:


Call accepted by operator support. Currently in room: Hal, support.


9:00:37 PM: Hal:
Order XXXXXX I did not receive all of te items for which I was billed

9:02:02 PM: support:
What was missing from the orde?

9:02:17 PM: Hal:
The SD Card

9:04:22 PM: support:
did you check the box completely? It is packed in a very small flat paper packaging. It could get under flaps of the box

9:05:00 PM: Hal:
I have everything spread out on my kitchn table, it is not there

9:06:27 PM: support:
They might have also put it inside Rino's box

9:07:33 PM: Hal:
As I stated, I have EVERETHING spread out on my kitchen table. It is not here.

9:09:49 PM: support:
Ok, we are about to close for today, everybody is gone from shipping department. tomorrow morning I will check with them and see what was going on with your order. I will send you email in the first part of the day.

9:11:13 PM: Hal:
great just what I needed.... to be put off by your outstanding customer service !!!!..........

9:13:27 PM: support:
do you want me to ran right away to Maine from California to bring you another SD card this evening? even if we were to ship you one we can only do it tomorrow closer to the evening when mail guys come to pick it up

9:14:05 PM: Hal:
Again,

9:15:20 PM: Hal:
Great customer service. Remember, I'm the customer who has been billed and paid for the item which was not shipped. Your response is outstanding and is being captured via email.....

9:16:18 PM: Hal:
The least I would expect is confirmation that the item paid for is being shipped expedited freight, as it was not included in the original order.

9:18:08 PM: support:
We rarely make mistakes. Most likely it fell off while you were opening a package or is stuck under the flap on the bottom of the box. It is very very small. I'm almost sure you will be able to find it if you look again. However if not, I'll check with shipping department and general manager and with their approval we will ship you another card. If it was our mistake we will definitely take kare of it.

9:19:07 PM: support:
anyway this is not the decision I can make. and everybody is gone for today, it's late

9:19:46 PM: support:
Anyhow i'm sure you will be satisfied

9:21:11 PM: Hal:
Great it's all my fault...... Again great customer service. I have the entire package opened an out on my kitchen table, Of course I am a moron who doesn't know how to open packages. Great doing business with you......

9:22:02 PM: support:
If it's not in there then we'll send it to you.

9:22:23 PM: Hal:
It's not here

9:22:37 PM: support:
ok, we'll send it to you

9:23:12 PM: support:
sorry, but we had customers who could not find a GPS inside it's own box
"

"Geat Seller...Excellent nothing to say!!!!!
Fast delivery for International shipping...
+++++++++"

"They do not stock allitems but do not tell you that. Two weeks now ad still no items. They are "on order from manufacturer"."

"J'ai reçu le GPSMAP 525 correspondant à ma commande, mais il manque le logiciel Garmin Home Port que j'ai commandé en supplément.

Reception of GPSMAP 525 is OK, but you forget Garmin Home Port.
Please, give me information

Regards"

"Very good to deal with and great delivery !! "

"Ordered on the 8th and received item in good order on the 11th Nov. That was super fast. Item was well tracked by FedEx. I am really satisfied and very happy with the purchase. Thank you GPS4US. AAA+++
Khairi"

"It was the best price by far and very quick shipping. Great customer service and it will be the first place I go to the next time I need any GPS related equipment, I have also recommended this site to lot of my friends. "

"The order process was easy, the price was good, and everything arrived in the condition on which it was described.

I have no experience with customer support, my order had no issues. However, I would purchase from this store again, it was a good experience."

"Very please, great price. Couldn't tell the difference between this product and brand new. Work perfectly."

"I am extremely happy with the fast and efficient service I received. The persons I dealt with on the phone were friendly, informative and very honest with me.

The Best price to be found on the Internet for my Gamin MSN Direct Traffic receiver.

My traffic receiver I ordered on Monday was shipped from California to my home in the Seattle Area and arrived by Wednesday.

Very very happy customer!

I highly recommend your business to any of my friends for GPS or anything else you sell!

Paul"

"exellent services.
Rating 9/10

Thanks GPS4US"

"Very pleased with purchase. Sold very quickly sent, all as described. Thank!"

"Good stuff 10 day delivery"

"All ok and fast delivery "