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2011-10-21
1/5
"Purcased a Garmin Rino 655t along with a bunch of accessories for the Rino. I ordered from this web site because it offered a better view of accessories available for the unit I purchased. Not all accessories were shipped, even though I was billed for them.
Order was shipped incomplete. I was billed for items which were not shipped, now I have to resolve the error. Extremely unsatisfied with this order.
Attached is the online chat transript recorded when I tried to resolve this issue. Yes I was pis*** off, but this is the level of customer servive and response I received:
Chat Transcript
Visitor: Hal
Operator: support
Company: gps4us
Started: 20-Oct-2011 8:58:55 PM
Finished: 20-Oct-2011 9:59:55 PM
8:58:55 PM: Hal:
I just received my order but it was not shipped complete
8:59:25 PM:
Call accepted by operator support. Currently in room: Hal, support.
9:00:37 PM: Hal:
Order XXXXXX I did not receive all of te items for which I was billed
9:02:02 PM: support:
What was missing from the orde?
9:02:17 PM: Hal:
The SD Card
9:04:22 PM: support:
did you check the box completely? It is packed in a very small flat paper packaging. It could get under flaps of the box
9:05:00 PM: Hal:
I have everything spread out on my kitchn table, it is not there
9:06:27 PM: support:
They might have also put it inside Rino's box
9:07:33 PM: Hal:
As I stated, I have EVERETHING spread out on my kitchen table. It is not here.
9:09:49 PM: support:
Ok, we are about to close for today, everybody is gone from shipping department. tomorrow morning I will check with them and see what was going on with your order. I will send you email in the first part of the day.
9:11:13 PM: Hal:
great just what I needed.... to be put off by your outstanding customer service !!!!..........
9:13:27 PM: support:
do you want me to ran right away to Maine from California to bring you another SD card this evening? even if we were to ship you one we can only do it tomorrow closer to the evening when mail guys come to pick it up
9:14:05 PM: Hal:
Again,
9:15:20 PM: Hal:
Great customer service. Remember, I'm the customer who has been billed and paid for the item which was not shipped. Your response is outstanding and is being captured via email.....
9:16:18 PM: Hal:
The least I would expect is confirmation that the item paid for is being shipped expedited freight, as it was not included in the original order.
9:18:08 PM: support:
We rarely make mistakes. Most likely it fell off while you were opening a package or is stuck under the flap on the bottom of the box. It is very very small. I'm almost sure you will be able to find it if you look again. However if not, I'll check with shipping department and general manager and with their approval we will ship you another card. If it was our mistake we will definitely take kare of it.
9:19:07 PM: support:
anyway this is not the decision I can make. and everybody is gone for today, it's late
9:19:46 PM: support:
Anyhow i'm sure you will be satisfied
9:21:11 PM: Hal:
Great it's all my fault...... Again great customer service. I have the entire package opened an out on my kitchen table, Of course I am a moron who doesn't know how to open packages. Great doing business with you......
9:22:02 PM: support:
If it's not in there then we'll send it to you.
9:22:23 PM: Hal:
It's not here
9:22:37 PM: support:
ok, we'll send it to you
9:23:12 PM: support:
sorry, but we had customers who could not find a GPS inside it's own box"
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