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Verified
1/5

2008-04-17

"First I never received items. After several calls they sent the wrong items and would not replace them with the correct ones. I had to order items from another company and file a dispute with my credit card company. Very poor customer service. "

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Verified
1/5

2007-10-03

"It is a rip off company.I will never order from them.They double my order took money from my account without my permission.Be very careful with this web-site. "

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Verified
5/5

2006-07-06

"Quick and friendly service, good communication and the product arrived practically before the tracking number was issued."

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Verified
5/5

2006-01-11

"This was the Third time I ordered from them recently and all three times have not had any problems. Their pricing may not be the best, but it is pretty good. Their reliability is great, with great customer service."

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
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Verified
5/5

2005-08-12

"This was my first time dealing with GPS City, it won't be my last. A+++"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
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Being easy to reach
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Overall customer service
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Customer service making decisions on their own
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Customer service being easy to reach
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Overall web site
Web site being easy to use
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Verified
3/5

2005-05-12

"GPSCity is a GPS-oriented store with a large assortment of items. The pros: they are very competitive on pricing and makes great suggestions for associated accessories so you don't get what you don't need and/or is compatible - a far cry for most electronics sites. The cons: communication. I got no notification if my order was being held due to an item being back ordered, and was talking to a CS rep that didn't even offer to suggest an alternative or to cancel my order; maybe most people overlook this, but I don't - good communication is the means to a successful business. I did get my GPSR as promised, so perhaps another chance for GPSCity - I hate to lose them as an excellent resource (and store) for GPS equipment."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-03-27

"Purchased Garmin iQue M5. Order handling and auto email communication was good. All calls no matter which department were answered by a person called "Tray". Shipment arrived on time in new condition. They are listed as authorised Garmin reseller and they had the best price. Highly recommended"

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Verified
5/5

2005-01-20

"I ordered my Garmin GPS18 monday night, it got here, wednesday. The price was perfect, the reps were very helpful, Delivery was fast. Extremely happy, this place was less expensive than ebay!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-03-02

"Perfect transaction. PERFECT!!! Arrived sooner than expected and was exactly as ordered - reasonable shipping as well. GO GPSCITY!"

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5/5

2003-04-01

"Very good customer service, quick delivery and low prices. I bought a Garmin Vista and I`m very satisfied"

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Is committed to quality products and services
Is trustworthy
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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process