"My experience with this company was absolutely terrible. The customer service department was one of the worst I have ever encountered. I ordered an item through a company on Amazon called Ximicube. The package I received had the return address from The Gamer's Fix. The item that got was not the one that I needed, so I contacted The Gamer's Fix. At first they were very willing to help me, but when they found out I ordered the item from Ximicube, who turn ordered it from TGF, they refused to help at all. Here is where the disagreement starts.
Because I did not "order it" from TGF they flat out refused to help in anyway. I do not see how that makes any difference at all. They gave me no options what so ever. I sent the item back in hopes of receiving the correct one in return. I DID NOT ask for a refund. Instead they ignored my request and gave my money back to the other company and banned the company from buying from them again. I then asked if they would send me back the drive I bought so I could maybe sell it to someone else or have someone help me get it installed correctly. But they had already given my money away. I told them I was going to write negative reviews about this experience. I then received an email full of insults and how I was "threatening" them.
Now, Ximicube gave them business and turned me on to TGF, which I would have gladly told everyone I know about. It is a good thing to know where to get these kind of replacement parts. However, they banned a company who was giving them free advertising, insulted a potential lifetime customer, and overall made themselves look terrible in the process. I would never suggest this company to anyone. Who wants to deal with a company that will insult you, not listen to basic requests, and offer no help? I sure don't. "
"I bought a blu-ray drive for my PS3 slim from this company. It took 2 weeks to receive it and they blamed it on the post office. VERY SLOW!
When I installed the drive it wasnt working properly. The head is not re-aligning properly to load and eject discs. I called and spoke to a woman who said if it kept acting up that I can get a new one sent out, just to call back. However, I have called for 3 weeks now and all I get is the voice mail. No one has returned any of my calls. This company is a joke. Buyer beware!"
"I ordered a replacement drive for my xbox 360 and they had the best price on the net.
I had a problem with paypal and they helped me resolve the problem quickly.
I like the level of care that they showed and the information they provided on other products I was looking at. A+ customer service and quick shipping."
"Bought a replacement laser for my chunky 80 GB ps3(backwards compatible model). Fairly quick shipping, my only complaint is that it looked heavily used when i opened the package, the site said it was refurbished but it looked pretty bad. I installed it and everything works fine so far going on 3 days."
"Total scam. I paid for a repair service. The website promised, "Once payment has been completed we will contact you with all necessary information to send your system in for repair." Never happened, despite multiple attempts to contact them. I'm working with my credit card company to get a refund. "
"i bought an xbox 360 benq drive.
Unit was damaged when open out of the box.
It had screw driver sighs on the disc tray.
It was force open and damaged the mechanical opening system of the drive.
Put it on my xbox to test if it will open.
Disc tray was stuck and would not open when eject button was press.
Shipped it back to store.
Never got an email back
called and no one would answer the phone.
Im currently waiting for an asnwer, or a replacement drive.
It has been two months.
Dont like this company, i would rather pay for an item double the price than to pay for a cheap service and units that doesnt work .
Will not buy again from this company"
"I order a blu-ray dive for my 40gb ps3 on a Saturday and it was at my house on Thursday great customer service. They have so many things to offer on there site they even have a repair program for a lot of gadgets. This will be the only place I will shop of my ps3 needs."
"When my ps3 slim blu ray laser died i was able to purchase one here for under $40 with free shipping and got it in a feew days... Now i know where to turn when i burn out the next laser or need any part for any system! Overall no problems and great sevice!"
"They sent me a ps3 bluray drive with a broken laser so I emailed them to see if they would send me a replacement and after 2 days they emailed me back and said to send it back and they would send a replacement when they got it, I mailed it back and it took 3 days to get there it's been over a week since they got it and I still dont have my replacement, I emailed them 2 days ago to see if they sent the replacement and if they had a tracking number but they still havn't emailed me back. How big could a company be for them to take longer than 2 days to respond to your emails"
"I just want to say that thegamersfix.com is the end all solution center for console replacement parts. It's just a no-brainer to go with the best price and quality of refurbished or new replacement parts. I love that I can place an order, use google checkout to complete the payment and submit the shipping and billing address all with one click. I will continue to use thegamersfix.com and recommend the site to any and everyone looking to replace drives or any other service they provide because I believe they are just that good."
"Great customer service and prompt shipping! my first choice when i need parts to repair gaming systems."
"I fix xbox 360 consoles and other electronics kind of as a hobby and to get some extra money on the side and every time I need a drive or anything like that I always order from thegamersfix.com and I am always impressed on how well their refurbish was done and how clean their product is when I open it up not to metion they are like the cheapest around! For as long as I fix game consoles and electronics I will order as many parts as I can from Thegamersfix.com! Thanks for doing such a great job guys!!!!"
"Had to return an item to them, they still havent refunded my money its been around 6 months now, and they are still "trying" to refund my money to me. Also, the manager yelled and cussed at me for stating my frustration with the delayed refund."
"Great, easy to use website! Order was shipped very quickly, shipping was even free! Will definitely buy from again if one of my consoles needs parts!"
"My ps3 laser burned out, order one from gamers fix and I had back up and running in 3 days. Fast shipping and a perfect,brand new product."