"I ordered an outdoor kitchen and discovered it was too big for the area. I emailed Aviad at customer service and he just made my evening. I now have a smaller outdoor kitchen coming for Christmas. Everything from the website, to the ease of ordering, to the customer service has been top notch! I can’t wait to see and enjoy the products! Follow Up: received the products and it looks amazing! Delivery was fantastic too. Easy to put together and looks solid. Highly recommended!"
"Website easy to navigate and order. Finding the floor mats that made the most sense for my application, I placed the order and received the two mats (each weighing 75 lbs and G-O offered FREE SHIPPING!!!!). Received the two mats 4 days after my placing my order and they're everything that was described. Just what I need and delivered much faster than expected. Thoroughly impressed and will recommend G-O! Thank you, Happy Holidays!"
"My shipment arrived and after installation, I found that the two upper cabinets didn't match/ align up. Garage-Organization promptly shipped me two more, which did match and aligned beautifully.
Several months later, the switch on my LED lights stopped working. My same CS representative with my first issue, Kimberley, promptly sent me replacement units.
It is very refreshing to find immediate responses from G-O on my consumer issues.
This is usually reserved for commercial or large customers. Thank you so much Kimberley!!
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"I had my garage painted, molding added, ceiling textured, and then the floor painted with epoxy. I had some cheap cabinets and decided to up grade them. I researched cabinets all over the internet and came up with Garage Organization. Their prices were competitive and a bit cheaper. I ordered the PRO Series 3.0 Grey 10-Piece Set with Stainless Steel Top and LED Lights. I did this over the phone because I wanted to ask questions and get responses to many of my questions. The sales person was very professional and took all the time I needed to made the right decision. He was very Thorough even through the delivery. When my cabinets were delivered everything looked to be ok from the outside of the boxes, but a pond opening them I noticed a ugly dent in the large locker cabinet. I called and talked to Kimberly a customer service representative. She was very professional, and very customer friendly. I sent her pictures of the damage cabinet and she responded the next day that a new cabinet would be coming. I now have every cabinet installed including the lights under the the top cabinets. Insulation went very well with the help of a much younger and stronger person lol. My garage is now complete and very much a master piece thanks to Garage Organization.
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"I have been in sales for over 15 years. It is more about the customer service than the transaction. I have been saving a year-and-a-half for garage cabinets. I had questions about my purchase Avi call me back and followed up. There was a price match on your own website Avi took care of it no problem. Then I found a larger cabinet set at a competitor's website. Avi again got a price match. The way I got treated I thought I was talking to the owner of the company, I got treated with professionalism courtesy and promptness. As an owner I would model my employees after him. The way he treats people can not be taught it's God giving. I will more cabinets in the future and I tell everyone about your company and its great customer service. "
"I am so happy that I ordered these cabinets. They were exactly what I expected. "
"Very good communication. Quick to respond. Addressed any and all concerns. Faster than expected shipping! "
"I've purchased a few items from Garage-Organization before. Their pricing, selection, prompt shipping, and the easy to use web site have been great. I recently sent an email about some items that were shown as "coming soon". I quickly received emails from a customer service representative and began a correspondence about the items. The rep explained everything I needed about the manufacturer, availability, and pricing. Through this and my previous experience I will undoubtedly come to this site first for any of my garage needs."
"Went to order garage cabinets on a Saturday night and their system wasn’t processing my order. It said to email tech support which I did and I recieved an email back not even a minute later saying he would take care of me over the phone at 11:30PM EST. I didn’t believe him then my phone rang. Wow! Unbelievable service. He squared me away and emailed me my paid receipt and apologized again. Crazy awesome experience. Will be buying here again. "
"Great company to work with very responsive
Gladiator shipping is not quick and easy but these guys powered through it"
"Buying online was a breeze. The LTL carrier "Fast Mile Logistics" was fantastic. On their own they put the cabinets in my garage. Great People!! The cabinets were packed perfectly. Even the misc parts were identified and not thrown in a bag. The construction of the cabinets is great. These are not some flimsy put together yourself cabinets. All I had to do was mount on the wall and install the shelf. They are heavy so help will probably be needed to lift and mount on the brackets."
"We just want to tell you how awesome your company is. From online product descriptions, to pricing to delivery and notice. We just received our order and I must say it was all seamless . From start to finish. We will recommend your company to others., We just thought you'd like to know that in a world where customer service is lacking, you have been outstanding. Thank you!"
"These guys are responsive, knowledgeable and easy to work with. I highly recommend this company for your garage project. I will be using them again."
"I wish all businesses treated there customers like they do ..... the product was great the delivery was great and the customer service was the best i ever Had to deal with .... i would highly recomend this company and look forward to using them again and again ....."
"Great Company, when order was delivered with wrong item, Garage- Organization, immediately contacted warehouse,and correct item was sent expeditiously . They stayed in contact with me until whole order was complete. I will be doing more business with them in the future. A great experience , which is unusually in this day and age. "