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Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.53/5
Customer service:
4.08/5
Return/Replacement policy:
3.98/5

Verified
5/5

2017-06-06

Great Quality

"Great customer service and online ordering!"


Verified
5/5

2017-06-06

glad I found this company.

"This is the third one of these covers I have purchased from Garden Winds. We live in Southern California. Our cover stays up year round. Heat, rain and wind. We seem to get about 2 year life out of them. I'm glad I found Garden Winds. If I hadn't, we would be like 90% of our neighbors who end up throwing away their canopy. Or worse yet, leaving it up with shreds of the old one flying in the wind..."

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Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-06-06

Amazing customer service!!

"I ordered the wrong size. :( so I followed the instructions for returning. My account was credited immediately upon the receipt of my returned merchandise. Super simple quick and efficient! I ordered the right size and received within days! Most definitely recommend doing business with these folks! And my canopy is awesome quality!"


Verified
5/5

2017-06-06

Cover for newly built pergola

"Phone staff was very helpful both times I called. Our products arrived ahead of schedule. The Sunbrella cover is just what was needed to help us enjoy the hot afternoons in our yard. "


Verified
5/5

2017-06-06

excellent

"ordered a replacement top for my gazebo and it was a perfect fit. "


Verified
5/5

2017-06-06

Great customer service

"Ordered a replacement canopy and it was the wrong one. I called and they were professional, kind and had no problem with my return. I was given a refund with a great turn around time."


Verified
4/5

2017-06-06

a bit short

"Fast delivery short an inch all around though.we fixed problem with turnbuckles.it was the same gazebo in pictures that i have so odd it was slightly too small."


Verified
5/5

2017-06-06

Excellent product and service

"The canopy is well made, material is better than the original. Fits well and easy to install. "


Verified
4/5

2017-06-06

MISSING GROMMET

"THE PACKAGE ARRIVED QUICKLY, I WAS HAPPY WITH THE QUALITY OF THE SHADE, IT WAS IDENTICAL TO THE ORIGINAL WITH THE EXCEPTION OF THE GROMMET THAT IS NEEDED TO ATTACH THE RETRACTING CABLE.
WE CHOOSE TO INSTALL OUR OWN GROMMET SO WE COULD OPEN AND CLOSE OUR SHADE.
WE ARE ENJOYING OUR NEW SHADE CLOTH ON OUR PERGOLA.
"


Verified
5/5

2017-06-06

replacement canopy

"My order was on time and the color was perfect And so was the fit."

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Verified
5/5

2017-06-06

Pergola Cover

"Shipping was fast, received in about 5 business days, quality seems good."


Verified
5/5

2017-06-06

Perfect Fit

"Was dissapointed that the manufacturer discontinued their product .. but yet not as tge quality was terrible and required replacement every 1-2 years. Was happy to see you had a replacement. It arrived in in just a few short days. Fits great and looks great!! Thank-you!!!"


Verified
5/5

2017-06-06

Excellent quality and timely shipment.

"Excellent product. Fit perfectly. "


Verified
3/5

2017-06-06

Still waiting for return

"Returned my purchase 3 weeks ago waiting for my refund"


Verified
1/5

2017-06-05

no backup??????

"as of this date, I have not received any info on the status of this order nor tracking info.
i'll give it till the end of the week to see what happens before I file for refund.
"