"Fast delivery and very helpful when I called."
"We thought our order went as smooth as could be until the wrong size and wrong fabric came our way. We retract how we placed our order and find it was easy to do because of the way you have designed your website. Your website took us directly to the Lowe's replacement canopy site, showing us the canopy that LOOKED EXACTLY what we needed. Placed the order and low & behold a small box showed up on our door step. Without opening the box we new WE made a mistake. OUR mistake was SO EASY TO MAKE - bet we're not the only ones who have done the same !!!!
We called your customer service to help order the correct on and get reverse shipping charges and to get the correct product. This didn't go very well because customer service person reprimand me by telling me I should have looked at the correct size after I explained how EASY IT WAS TO ORDER THE INCORRECT ONE BECAUSE YOUR VISUALS APPEARED AS THOUGH I WAS ORDERING THE CORRECT PRODUCT. She told me I needed the model # which we did not have. I looked on Lowe's website and found the EXACT pergola, with model # TP15-048C - looked on your website no model # match up. Called your customer service, we placed an order BUT because the model doesn't exist in your system, this order STILL may not be correct. Customer service did wave my shipping charge for the new canopy that may not be correct - I LOST because I've paid for a shipping & return charges, plus the time its taken to correct - if it is.
I would have loved to give you much better marks, however I'm on the disgruntled side right now. Patti Pavlick"
"I ordered a 10x10 Trellis canopy cover and the order came in on time and fit perfectly.
I will defiantly purchase from them again in the future.
Thanks "
"Overall the company itself did a good job. Unfortunately first item we bought was wrong so we need to send it back. No big deal right. No it's a big deal, you have to try and find a fed ex location or the right driver that will take it. Then there is no receipt that says they have it. Basically the return process is confusing and unreliable. Only bought the right item from them because I couldn't find it elsewhere."
"I expected the quality to be at least the same quality as the original.
When a manufacturer remakes any item they should correct any flaws or errors the imported item had. these two items were a lower quality from the original, especially the canopy. this canopy will not last more than one year, I give you my guarantee on it.
talking about the fit, it was almost a workout trying to fit the new cushion on the glide, it was so tight that it is sure to get ripped soon.
All in all, the quality is low and the workmanship is even lower. I am only keeping them because I will have important guests soon and I don't want them to see the glide seats all ripped."
"New canopy fits like a glove!"
"Great Product. Perfect Fit"
"Impressive fast and I am happy to recommend .Vera"
"the whole process was very easy. i was surprised that a replacement part was still available."
" I think the product seems like a good product. A little stiff on the price. However they shipped it via FedEx. So I spent an entire week. Wondering where my new gazebo top was. "
"Great deal with a fair price :-)"
"The quality is excellently. However it was w
Very expensive especially considering it is end of season. "
"The cover fits our patio structure perfectly. Now we can enjoy our patio without covering up, putting on SPF 1,000,000 and only sitting out there for 5min during the warm days. High quality cover, easy to put in place and looks great."
"I ordered a replacement canopy for a gazebo I bought at Costco. Menards Domed Gazebo Replacement Canopy - RipLock 350 (CNYY-MNLCM1172B-RS). My order shipped in a timely fashion. I read a previous customer's response saying his canopy fit tight but he eventually got it on so I was expecting some difficulty, My canopy fit over the frame but the hold down hooks are 2 inches short of being able to snap onto the canopy frame. I had to get cords at a hardware store to extend the hooks to hold. Please let the manufacturer know of this problem. Thanks"
"Received our replacement gazebo canopy in only 3 days! "