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Product & services pricing
3.85/5
Chance of future purchase:
3.86/5
Shipping & packaging:
4.59/5
Customer service:
4.01/5
Return/Replacement policy:
3.96/5

Verified
5/5

2022-06-01

Awesome product

"We purchased the universal canopy with netting and it's amazing! The fit is perfect, it's standing up to the wind/rain really well. Shipping was super fast and it was super easy to assemble. Will for sure buy from Garden Winds again!"

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Verified
5/5

2022-06-01

A+++ all around!

"Great experience figuring out which item fit my frame, easy to order, quick shipping, and it fit like a glove. Will purchase from Garden Winds again when needed for sure!
Thank you
"

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Verified
5/5

2022-06-01

Perfect fit

"Customer service was excellent. Perfect fit,fast delivery "


Verified
5/5

2022-06-01

Satisfied

"I ordered quickly. You had both canopies I needed. Hope the tarps last in the winds we have. "

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Verified
5/5

2022-06-01

Amazing Customer Service

"From my first interaction via text, til they helped me realize that we did in fact have the right product, they couldn’t have been nicer or more informative!
The gazebo top is perfect and we can now enjoy our backyard free of bugs!!
"


Verified
5/5

2022-06-01

Fantastic Service

"I purchased a umbrella at Lowes about 5 Years ago. The canopy ripped and I thought I would have to throw the entire thing away. I had kept my umbrella book that came with the umbrella from Garden Winds. I went on line and found they sold a replacement canopy. I sent them a email providing the information they needed to ensure I received the correct canopy. I received the information the next day, ordered the new canopy and received the new canopy 6 days later. Fantastic customer service. "

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Verified
5/5

2022-06-01

Completely Satisfied

"Ordered within a week it was delivered, it fit perfectly and was high Quality!! Completely satisfied "

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Verified
5/5

2022-05-31

Replacement Canopy Cover

"I had an excellent experience. I had to research multiple websites to find a replacement cover. Garden Winds was the only one that not only located the right one but told me how to do the correct measurements to ensure that I indeed had the right one. Their customer service was very helpful."

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Verified
5/5

2022-05-31

Great company! Perfect product! Super fast shipping!!!

"Canopy replacement for Costco swing. Fits like a glove for less money than I would have paid for fabric!"

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Verified
5/5

2022-05-31

Happy with product and service

"We purchased a canopy for our gazebo. It was expensive but it was the right size and we received it in a few days. The quality of the canopy is the same as the original. Very happy with the purchase!"


Verified
5/5

2022-05-31

Excellent!

"Lowes discontinued this replacement umbrella cover within a couple years of buying the whole patio umbrella. So I was very happy to find this Garden Winds one, that fits perfectly and is of better quality and fabric. The Lowes one was stained black within months.

I was about to rip up decking to get to the built in base to replace the whole umbrella. Replacing just the fabric was MUCH easier.

And it arrived within days.

Thanks you Garden Winds.
"

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Verified
5/5

2022-05-31

Great product

"I wrote an email with the name of the previous canopy we had including pictures of the frame we had and they were able to determine which replacement we needed. It fits perfectly!"

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Verified
5/5

2022-05-31

Great Help

"Used the take a picture of your frame and we will help you find a replacement cover feature, solved a 2 year headache in about 30 minutes. Thank you!!"

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Verified
2/5

2022-05-31

Customer service did nothing

"I sent in a photo of the serial number on my frame. Garden winds sent me back two options to pick from, I decided to go with the more expensive one. My last canopy that came with the frame from Menards lasted me 4 years. I take very good care of my things. I sprayed water repellent on before even using it. Plus I take it down if I know strong winds are coming. I was hoping this one will last me just as long.
I received my canopy rather quickly, I spent another $50.00 for water repellent to put on it before I put it on. The day I put it up it doesn't fit, I emailed the company and have yet to here back. I called and was told to email them photos of the one I bought, the old frame serial number and photos of it not fitting. I did all of that and no response. I texted the company and all I was told is that they will inform other customers about the problem. Since Garden Winds wouldn't help, I had to cut of 1 1/2 inches of each end of the poles with a pipe cutter. Which entailed getting off the rubber ends after being on there for four years. Turning the pipe cutter several times on each end then putting the rubber end back on. I did get it to fit but had a lot of work into it in order for me to do that.
Very disappointing since this canopy is so expensive, but I had to make it work since I got no response from the company on what to do. I have kept records of all my texts, and emails to them. We will see if I ever hear from them.
"

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Verified
5/5

2022-05-31

Amazing

"With just a few pics. You were able to find my canopy. "

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