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Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2016-05-05

Quick and easy!!

"Received my topper very quickly and was very easy to put on. Thanks garden winds with helping me out in a pinch!! "


Verified
5/5

2016-05-05

"Fits better than I expected. I am happy with the material. fast delivery"


Verified
4/5

2016-05-05

Staged holes don't work

" The gourmet put into the canopy is nice, but they don't work . Water still gathers and makes large holding pockets for water."


Verified
5/5

2016-05-05

Greatest canopy cover ever!

"We love our replacement canopy. Garden winds was so helpful in replacing it for us. I couldn't remember the one I had bought before and called the customer service. They found my last transaction and replaced it within a few days. Great prices also!"


Verified
5/5

2016-05-05

Very Quick delivery and easy installation.

"I ordered two replacement slings for one of my old patio swings. They came in the mail within about 3 days. They installed very easily and I was very happy, so I ordered two more slings for my other swing. They also came within about 4 days. Great service and a terrific solution to my sturdy swings. Thank you! "


Verified
5/5

2016-05-05

You can't go wrong with this company!

"We ordered a Universal replacement canopy for our Gazebo and it didn't fit (you really do need to read their instructions and measurements so you don't have to do it twice!)
We ordered a second canopy, after researching the brand, and it fit perfectly.
The original was returned and the refund was issued in record time.
Their shipping is fast, the prices are reasonable and the packaging is done securely with clear instructions in case a return is needed.
"


Verified
5/5

2016-05-05

Happy!

"Garden winds answered my question immediately. My order was on time! I am very pleased with them as a reputable company!"


Verified
5/5

2016-05-05

Exceeded expectations!

"Not only was I happy to see that Garden Winds had exactly what I wanted, but to receive a next day package from the US to Canada put it over the top!"


Verified
5/5

2016-05-05

"THE PRICE WAS RIGHT AND IT DOES THE JOB"


Verified
2/5

2016-05-05

Will it be 3 strikes you're out?!!

"We've ordered our 2nd round canopy replacement for our gazebo and the fit is still not right! The canopy replacement is not being measured or cut right and it is barely fitting our metal gazebo.The material is ripping where the grommets are as it is fitting way too tight! I've complained for the 2nd time about it so hopefully China can get it right in the future or we will be going elsewhere to purchase.
On the other hand, Garden Winds did send us another canopy free of charge.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2016-05-05

"I had a picture of what I ordered the first time I ordered, I ordered, wrong item, I called and explained in detail still wrong order. Now if I return the item again I'm out shipping again."


Verified
5/5

2016-05-05

"No problems with the order and items were delivered quickly."


Verified
5/5

2016-05-05

Perfect fit!

"Our canopy arrived in just a few days and it fits our frame perfectly! I like the addition of grommets so that rain doesn't get trapped. Well worth the money to get such a nice fitting product."


Verified
5/5

2016-05-05

"So happy to find a replacement for our original canopy cover purchased at Lowes and no longer available in Canada. Great customer service and product arrived quickly without added customs expense."


Verified
5/5

2016-05-05

Wow

"Absolutely great and fast service.
"