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Product & services pricing
3.64/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2016-01-30

All Good

"Easy to order and I received in 3 days! All went well"

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
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Verified
5/5

2016-01-30

"Just wish there was color choice for replacement canopy!!!"


Verified
5/5

2016-01-30

"Thanks for your prompt service and shipping. The canopy and cushion for our arched Costco swing fit just fine.

Claude
"


Verified
5/5

2016-01-30

easy

"order was painless and delivery communication was great ."


Verified
2/5

2016-01-30

Missed the Summer!

"I ordered my replacement canopy for my garden swing in May of 2015. I was disappointed that it was backordered until the end of July, but still pleased I had found the exact one I need. In early August I contacted the company to see why I hadn't received it and was tokd it would be another month or so. After that I heard nothing at all, and had given up ever receiving it. Fortunately, I did not throw out the swing.... Mid-january 2016 I got an email saying it was ready to ship, and received it shortly after. It looks like the right one but I am unable to fit it because it's the end of January and all my garden furniture is packed up for winter. Hoping it will fit when I can finally get outside, as I'm sure there are no returns after 6 months. The two feet of snow here are keeping me from getting to the swing at present. I think the delay was excessive. And better communication would be a plus."


Verified
4/5

2016-01-30

Ordering Great - Webpage not so

"Ordering and delivery process very good. Webpage needs help. Descriptions of products and specs very poor. Some very confusing and contradictory. Will see if it fits."


Verified
5/5

2016-01-30

"Simple and easy. The quality of the canopy top was nicer and of a heavier material than the original. I wish they had a matching cushion for the swing "


Verified
5/5

2016-01-29

Great product at a good price

"We purchased the wood deck tiles and the product we received met our expectations. The price was better than we found anywhere else. We would definitely recommend these. We received our order in a very timely manner."


Verified
5/5

2016-01-28

Replacement Canopy Satisfaction

"I was very pleased with the quick response and rapid shipment of my replacement canopy. It is exactly what we wanted. Thanks for your great service."


Verified
5/5

2016-01-28

"Very nice product. However made smaller than frame, so VERY hard to get on...have still not managed and just hope it won't tear!!"


Verified
5/5

2016-01-28

Stylish hanging baskets

"These hanging baskets look great in any area. The are sturdy and a beautiful touch to my patio."


Verified
4/5

2016-01-28

Too tight

"My gazebo cover arrived promptly and was well packed. It was however a bit tight on the gazebo frame when I installed it."


Verified
5/5

2016-01-27

Quick and easy

"Quick and easy. Just the way you want a business transaction to go. Would shop with Garden Winds again. "


Verified
1/5

2016-01-27

Would Not Sell to Us

"As we were international buyers they would not sell to us, although put the amount for the product on hold for over a week. The only way they would send us the product was if we could use a cashiers check, which we could not as we have no USA Bank Account. There is no where else we can buy the product from and now have a furniture set for which replacement cushions, available to anyone in the US are unavailable to us. We even offered to wire the money, to wait for any funds to be cleared.... but they would not budge."


Verified
4/5

2016-01-27

Costco Swing Cushion Replacement

"After a long search on the internet for the Costco Swing Cushion Replacement, we were excited to find it was available at Garden Winds. We gave it 4 stars only because it was folded into thirds during shipment. It left two permanent indentations in the cushion that will never come out. It will forever be 'lumpy' but as the saying goes, "something is better than nothing.""