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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2015-06-29

"The canopy cover was an excellent fit, even though it was not a custom designed cover. Delivery was received with a few days of ordering. Excellent service."


Verified
5/5

2015-06-29

"I love it!! fits so perfectly and the instructions were so easy!! Hope it lasts for awhile!! "


Verified
5/5

2015-06-29

"Had a return was a fantastic experience. Great company. "


Verified
5/5

2015-06-29

"There was no back order status on the website at the time I ordered so I expected to get word of shipment a couple days after I ordered, when that didn't occur I contacted customer service who told me it was back ordered until July 17. Much to my surprise, a few days after my call, I received an email saying it was sent; the following week it was delivered. The replacement slings were a late Father's Day gift to fix my husband's double sided swing. We haven't been able to use the swing for years so he is thrilled it is fixed, though we have not been able to enjoy it much since receiving the slings due to rainy weather. "


Verified
4/5

2015-06-29

"Shipping was very fast, and my son was able to put the cover on by himself since it went on extremely easily. It also looks very nice. I have noticed though that there are multiple spots that have small holes in the seams. I will need to keep an eye on these to be sure that they don't develop into a tear. "


Verified
5/5

2015-06-28

"Great product. Paid extra for quicker shipping and the product got here in a couple days. It was great!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
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Product Returns/Refunds/Exchanges
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Verified
4/5

2015-06-28

"I'm somewhat satisfied because I think the product should be a little larger to be able to fit without the fear of it ripping like the last one I bought. It was difficult to put it on."


Verified
5/5

2015-06-28

"Fast delivery excellent quality"


Verified
5/5

2015-06-28

"I love the ripstop fabric, the tan color, and that some light gets through the new canopy. It's nicer than the old one! The only challenge was getting it over the corners--it's very tight. "


Verified
5/5

2015-06-28

"very pleased - fast shipping - fits great!"


Verified
4/5

2015-06-28

"Hi I can rate You till I have some time to see how it's going stand up to wind and weather: So far so Good: But wish you had a long warranty on it for the price I paid. Thank-you "


Verified
5/5

2015-06-28

"Very pleased with the service, item arrived before scheduled delivery date, pleased with product."


Verified
1/5

2015-06-28

"A few hours after placing an order, I realized the item was not as shown in the picture. It was only a top they were sending, not the top and sides as pictured. I called to cancel the order and they refused because it had a tracking number and was on the dock to be loaded. Fed Ex had not picked up the package and it was confirmed it was still in the possession of Garden Winds. The rude customer service manager I spoke to advised they were not going to take the time to pull the package from the dock and I would be charged shipping even if I refused the package at my door. I had to intervene with my CC company and FedEx to refuse the package which was ultimately returned by FedEx to Garden Winds. "


Verified
5/5

2015-06-28

"it was a little tight but after I got it on looks great. Also grommet holes were a little tight and cheap but overall looks good"


Verified
5/5

2015-06-28

"Excellent quality, even better than the original seat that came with the swing.
It was shipped quickly. I actually got it the day before I was expecting it to show up.
I am very pleased with the overall service, and I would definitely recommend this company.
Thank you!
"