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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2015-06-25

"AWESOMENESSSSSSSSSSSSSSSSSSSSSSSS!!!!!!!"


Verified
5/5

2015-06-25

"Order exactly as expected. Received item in a very reasonable time. "


Verified
5/5

2015-06-25

"Unfortunately the canopy I ordered was to small so I returned it and ordered the correct size. So far the service was excellent and I am excited to get my new canopy tomorrow. Thanks Garden Winds. I will definitely refer you to my friends and family."


Verified
5/5

2015-06-25

"Great service and product!"


Verified
3/5

2015-06-25

"Cushion and canopy for my porch swing fit beautifully. Quality is what I expected, and I look forward to years of use. The shippiing charges were outragously excessive. The shipping charges for each of the items (already high), were added together even thought the order was shipped in one box. The published list price (non discounted) for this Fedex shipment is $25.95, I was charged $32.43. I'm sure Garden Winds made a significant profit on the sale of the product. Additional profit on the shipping is uncalled for."


Verified
5/5

2015-06-25

"I was very satisfied with this transaction."


Verified
2/5

2015-06-25

"It has been 2 weeks and haven't heard a thing about my order.Just confirmation of the order and that was it. Sure would be nice to get an update ."


Verified
1/5

2015-06-25

"I never received the order. The Fedex tracker keeps indicating order not found. Order was supposed to be here today.
Not happy
"


Verified
5/5

2015-06-25

"I was very satisfied with the replacement cushion I order. it is very comfortable."


Verified
5/5

2015-06-25

"First the delivery was quick. Love the fabric and color. It was easy to put up and it looks great. Very satisfied with the service and the quality of the canopy. The fit was exactly what we needed."


Verified
5/5

2015-06-25

"The replacement canopy I ordered for my pergola is BEAUTIFUL. It is top quality and made better than the canopy that came with the pergola originally. It was also fifty dollars less."


Verified
3/5

2015-06-24

"I purchased a replacement canopy through Home Depot and was told it was on back order until MId July. This was in May. I then proceeded to find you site and try to get the canopy direct from you. You supply is also on back order. I saw that you had a universal canopy which I purchased. Immediately following my confirmation email, I noticed a note which stated" This canopy will not fit my frame. I checked the finer details and found this to be true and canceled the order. Thank you for that note.
With all that, I am still waiting for Home Depot to receive their back order an then send me my order. I had hoped that you would be able to get me my canopy sooner, but you cannot so I am still having to wait until mid July with half the summer over and events I had hoped to have with my Riplock Canopy in will not happen now as all the dates have now passed. I love this entire unit which is why I want the replacement parts. It is just disappointing that I it is on back order at this time of year. The side netting came in 2 months ago and wish that the top had come first. It is what it is though. So for now that is my story and will continue to wait.
"


Verified
5/5

2015-06-24

"great to find a replacement that matches the original"


Verified
5/5

2015-06-24

"I am very pleased with this product; it fits my swing set perfectly and has given it a new look."


Verified
3/5

2015-06-24

"Is nice to be able to get a replacement top. "