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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2015-06-20

"Quite satisfied with the canopy."


Verified
5/5

2015-06-20

"Easy to order, very prompt delivery"


Verified
1/5

2015-06-20

" My husband ordered a canopy cover that was the wrong one. It was $150 and we returned it. After 2 weeks of not hearing anything we called them to find out that they destroyed what we returned claiming it was ripped and stained and we would not get a refund or a credit.
This is absurd. We basically gave this company $150 dollars for nothing. They should have at the very least mailed back the product so we could sell it online. The woman at customer service was short with me and told me that she "orders things online all the time and does not get refunds if she returns them damaged".
It was not damaged. They kept our money and the product.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-06-20

"Shipped very quickly, good seller. Quality of the product could be better. "


Verified
4/5

2015-06-20

"The wait time for order seems to be very long. Mid August to have this order filled was longer than expected."


Verified
1/5

2015-06-20

"Received in a timely manner. Gazebo top does not fit properly. After forcing it I got it on corners by because of fit could not attach 2 of the sides. The topper is too big so not a tight fit. Because of stretching to get on top opening is opened on edge for rain to come in. It was ordered with correct serial number just not proper fit. Neibor with same gazebo had same issue. Will live with it so don't have to send back and wait for another but very disappointed
"


Verified
4/5

2015-06-20

"My order was tracked by emails sent from Fedex. I didn't have to go to the FedEx website. I found this a time saver and kudos to the company to implement this simple and time efficient service. The fabric for the awning is vastly superior than what I purchased at OSH. There was some adjustment required to my awning frame due to the fabric being about 2 in shorter than expected in the long diagonal. I had to use a metal cutting saw to reduce two pieces of the metal bar catching the fabric. Other than that the rest of it fitted perfectly. Hope this fabric weave can last 4 years instead of the two years by the OSH material."


Verified
5/5

2015-06-20

"Thanks Garden winds, you are the greatest.
Thanks for keeping this top in stock and improving the fabric to boot, it fits perfect and looks great, the order process was super and shipped as promised on time. I am very pleased, thank you so much.
"


Verified
5/5

2015-06-20

"Order was received quickly and no problem putting it on gazebo, fit perfectly."


Verified
5/5

2015-06-20

"Arrived earlier than expected and fits perfect! Thank you!"


Verified
1/5

2015-06-20

"The top/middle portion of the cover doesn't fit. We now have no middle portion of the gazebo. Ironically, it rained the next day, messing up some furniture. Waste of almost $200. The gazebo cover we bought was from the correct store of our original gazebo purchase and the correct style."


Verified
1/5

2015-06-20

"They said my card wasnt going to be charged intil my order was sent, well still havent recieved my canopy top, and they charged my card."


Verified
5/5

2015-06-20

"I am pleased so far. Just put on my new replacement canopy 6/19/15."


Verified
5/5

2015-06-20

"I will definitely buy from Garden Winds again. Received within a couple days of placing my order and although the product I purchased was perfect, I was informed on how to return it if it didn't fit. "


Verified
5/5

2015-06-20

"Process was smooth and quick. The merchandise is always of high quality. I am a confirmed customer. Thank you, June"