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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2015-06-04

"I accidentally ordered two side shades! I called customer service and they helped me quickly and without an issue to correct my order! Side shade for gazebo is well made and matches the gazebo top I ordered from Garden Winds a year ago."


Verified
5/5

2015-06-04

"I was so happy to find a replacement cushion and canopy that would fit my swing! They are both good quality products and were delivered in a timely manner! I couldn't be more satisfied with my purchase. "


Verified
1/5

2015-06-04

"I ordered a gazebo replacement cover with mosquito netting it was on back order until 3 months later then by searching on my own undiscovered the canopy cover was available but they wouldn't send it separate from the netting. When I asked I was told I would have to cancel original order and place new order minus the netting and I wouldn't be able to order the netting as a package price I would have to wait for it to become available and then order it at an increased cost of $75. Well then I found the canopy on Amazon for $70 less and quicker and cheaper shipping... Even though Amazon was ordering it through garden winds! I wouldn't even give a single star because the phone reps were not friendly or helpful and the website never mentioned that only part of my order was back ordered. Horrible experience... Never ever again!!!!'"


Verified
5/5

2015-06-04

"I ordered my product from Canada on a Thursday and very happily received what I ordered on Monday! The quick customer service was the best!

I enjoyed how I could see when the item was being shipped out and the anticipated delivery date.

Great experience, overall! I highly recommend purchasing from Garden Winds.
"


Verified
5/5

2015-06-04

"Very easy to order and was delivered in 2 days which is amazing from US to Canada."


Verified
4/5

2015-06-04

"Years ago I bought a gazebo top for about half as much as I have paid for the last two.They only last me 2 years in Florida as the sun down here really puts a toll on it.So,i wish they were either more durable or cheaper or both.But I am still satisfied with the product."


Verified
5/5

2015-06-04

"Haven't installed the pergola cover yet, but opened the item and all looks good
"


Verified
5/5

2015-06-04

"I found the site to be very user friendly. The item I purchased was delivered on time as promised. I am very satisfied with Garden Winds service."


Verified
1/5

2015-06-04

"I ordered a 3 person set cushion. I put it on and everything seemed fine. But the second time my wife sat on it the seam came apart. I have tried to call them and am put on a waiting list for long periods of time. I have tried emailing them with no results. So poor quality, poor service or should say no service. I will not be getting anything ever again from Garden Winds. "


Verified
5/5

2015-06-04

"I am a Maltese customer using Garden Wings for the first time. From the very first contact I have nothing but praise, both for the fit and quality of the canopy I ordered, and the efficiency of service in delivery. Well done."


Verified
5/5

2015-06-04

"The product arrived earlier then expected and was easy to install "


Verified
5/5

2015-06-04

"Good selection of exactly what I needed. Fast shipping. "


Verified
5/5

2015-06-04

"Great product, great quality, great service. The only issue we had was getting the canopy on the frame. My husband is a big strong guy but could not stretch the canopy so he actually had to slightly modify the frame to get the canopy to fit properly. All in all, I would buy it again!"


Verified
5/5

2015-06-04

"I was able to quickly find the replacement canopy I needed and although it was on back order, we received it sooner than indicated."


Verified
5/5

2015-06-04

"Arrived ahead of schedule. "