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Product & services pricing
3.84/5
Chance of future purchase:
3.93/5
Shipping & packaging:
4.56/5
Customer service:
4.04/5
Return/Replacement policy:
4.04/5

Verified
5/5

2022-03-31

"I've been ordering a new cover for my pergola from Garden Winds about every 2 years for the past several years. They never disappoint. The colors and prints are great. My orders always arrive quickly. "

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Verified
2/5

2022-03-31

Not made to last in my opinion and experience.

"The Sun Joy canopy that came with my gazebo that I bought from OSH lasted 3 years. The Sun Joy replacement canopy lasted 2 years and then they discontinued making that style. I went to Garden Winds and bought the Madaga Riplock 500 and it only lasted 9 months! Unfortunately, I could find no other company that made a more high quality canopy. So I had to go back to Garden Winds and this time only bought the Madaga Riplock 350 and it looks very cheap. I think they make a cheap canopy so you have to keep going back to buy another one every year. Why don't they offer one in Sunbrella fabric, oh because it would last longer? Very disappointed and these are not easy to put on so their recommendation of taking off and on for wind or rain is a joke! I will probably just let the whole thing go and invest in a wood roof."

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Verified
5/5

2022-03-31

Excellent!

"Reasonably-priced, fast delivery. "

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Verified
5/5

2022-03-31

Great service

"I've ordered my kiosk tops from here for a number of years. The customer service and prompt delivery are always appreciated"

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Verified
5/5

2022-03-31

Excellent product and service

"I have an older cantilever umbrella with a 36" square base. Your company was the only one that sold this size cover; all others I found were 18." Even though it's a simple and straightforward product, only your company sold it, the price was reasonable, and the shipping was fast. Thank you! Susan in Florida"

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Verified
5/5

2022-03-31

Replacement canopy

"Great service and wonderful product. Shipping was fast as well. Very happy. "

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Verified
5/5

2022-03-30

Great service

"I called and didn't have my info but they still had my info in the system. No problems. "

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Verified
3/5

2022-03-30

Item was backordered.

"...still has not arrived but the retailer has done a pretty good job of keeping me informed."

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Verified
5/5

2022-03-30

Love it

"I like the way to order the replacement canopy. Select the store you purchased canopy from"

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Verified
4/5

2022-03-30

Thumbs up

"Easy shopping experience. They have what I need. I order a replacement canopy for my gazebo every 2 years or so. Always in stock. Always fits. Easy as pie!"

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Verified
5/5

2022-03-30

Excellent customer assistance

"Quick responses that helped me to purchase the right product. Thank you. "

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Verified
5/5

2022-03-29

Great customer service

"Emailed them for help identifying the replacement canopy that I needed. They responded very quickly and were able to point me to the correct item. It fits perfectly. "

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Verified
5/5

2021-10-30

Happy customer

"I ordered exactly what I wanted. I received items very quickly. Customer service was great with answering all my questions. I will shop again with them."

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Verified
1/5

2022-03-29

replacement canopy

"Try as hard as we could the canopy shipped to us did not fit."

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Verified
2/5

2022-03-28

Does not fit. No options. Disappointed.

"Disappointed. I ordered a replacement canopy for my umbrella according to model number. Was supposed to fit. It did not. Comes up short and no other options but return. Was told to contact manufacturer. They were no help. They told me to contact Sunbrella, no help…. Not a great story!"

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