ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
3/5

2020-05-03

Does the job but lacking in quality.

"This is the second replacement we have purchased and shipped within a matter of days! This last purchase does not appear to be as good of quality nor does it have sufficient strapping for adhering to the frame. At the very least we hope it makes it through the summer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-05-03

Great product and experience

"After putting up an old canopy top and being disappointed at its condition, we began researching replacement tops online. Garden winds was very responsive and helpful to find the correct top. The order was received quickly. Easy to use website and checkout process. We were pleasantly surprised when the top arrived. It was easy to put on and seems to be a good quality product. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2020-05-03

New top

"Replaced old top looks like new
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-05-03

"Quick shipping, perfect Fit"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-05-03

Perfect

"Garden Winds Gazebo tops are high quality..I will always order my replacements from here!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2020-05-03

very pleased & as advertised!

"Order shipped within 24 hours of placing it. Tracking info was provided & the package arrived a day early. It was well packed and in excellent condition when it arrived. It was the correct item & was completely as advertised. Very pleased. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-05-03

Perfect

"Perfect thank you! Great timely service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-05-03

Replacement Canopy

"My order came promptly - absolutely no problems! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2020-05-03

Condescending customer service representative

"I’ve been ordering from Garden winds for a number of years now and I have recommended them to a number of other people over the years. This will be the last purchase, the last time I will ever order anything from Garden winds. your customer service representative was condescending and rude. it was apparent that I made a mistake because I was confused by the webpage that I was on in ordering the canopy top that I needed. I mentioned it to the customer service that the page was very confusing, and why would it let me select a different canopy than what I needed. Your customer service rep proceeded to laugh and tell me that I was wrong and that there is no confusion and furthermore became condescending and arrogant. I needed to return the original canopy and I found that to be unnecessary and ignorant. I have already completed a review and have not been contacted by anyone from Garden winds. Not surprised since The way I was treated by the customer service representative. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-05-03

Garden Winds

"We got a replacement top for our swing. Service was excellent with fast shipping. Good quality product."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-05-03

Great value

"I have to buy a new canopy every year to two. This is the more affordable so far and seems to be the best quality too. Arrived quickly and set up was easy. I’ll definitely buy again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-05-03

Good product. Fast shipping

"Good product. Fast shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-05-03

Always fast delivery

"Use when ever I need a replacement"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-05-03

"Excellent customer service and quick delivery. The replacement canopy fit perfectly-better than the original and better quality! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-05-03

VERY SATISFIED

"We are extremely satisfied with our gazebo cover. It is top notch quality. We will definitely order again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges