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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2020-04-12

Canopy Cover

"Fast Service and Delivery'
Excellent Product with Added Improvements.
"

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Verified
2/5

2020-04-12

Poor product fit.

"The product did not fit the frame as described. I gave this company the measurements of the frame and it was a foot short of fitting."


Verified
5/5

2020-04-12

LCM1394C-RS Canopy

"Received canopy faster than expected and fit and looks great. "

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Verified
5/5

2017-02-22

Looks like a new gazebo!

"With Garden Winds selection process I was sure that I ordered the correct canopy. Also, I ordered the extra tough 500 denier fabric. It arrived quickly, took about 30 minutes to install and was a perfect fit. Now our 12 year old gazebo looks brand new. I would recommend this company to anyone looking to replace a worn out, damaged canopy. "


Verified
5/5

2020-04-12

Great Replacement Canopy Cover

"I bought the replacement canopy cover for ours that had gotten old and ripped up. The new cover was better than the old one, better material and lots of grommets to let wind pass through without ripping the fabric. Highly recommended. "


Verified
1/5

2020-04-12

Bad customer service

"I ordered a canopy replacement, within 30 min I decided to just wait as I would just purchase a new swing. I contacted them immediately so the order would not process on a Sunday. I had paid for shipping already. I requested a refund before the product left their facility. After they refused to refund the product on the same day I purchased it and before it shipped, I requested they just hold the product so I would not have to pay shipping back. They refused to. Long story short I had to pay for shipping 2 times for a product I cancelled the order within an hour on a Sunday. Rude, unprofessional and will never use the company again. Never thought I was asking for to much. Everyone needs business especially during the corona virus shut down. Garden winds is all about the $$$"

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Verified
2/5

2020-04-12

Canopy is not RIP resistant. Tore by end of season

"Canopy is not RIP resistant. Tore by end of season"

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Verified
2/5

2020-04-12

"I have yet to receive my order. I am hoping it arrives soon, ordered 2 weeks ago. "


Verified
5/5

2020-04-11

Great Experience!

"We had ordered from Garden Winds before - a replacement for the canopy on our large 3-person Swing. Totally no fault of theirs - we ordered the wrong canopy. It was still usable, but required my husband's modifications to improve the fit. We did not contact Garden Winds or request a replacement, which is totally "on us" because I have no doubt that they would have remedied this. This time, we decided to take advantage of sending them a photo of the swing frame and getting their recommendation for the proper canopy to purchase. The new one arrived - timely - considering the limitations during our "shelter-in-place" virus situation here in Vermont. My husband and I installed the new canopy and the fit was perfect!!! Very snug, and took a bit of effort, but the results were so pleasing, it was more than worth it! When I emailed Garden Winds, sending pictures of the swing, I received a prompt, courteous reply. We plan on purchasing a replacement cushion soon and it will most definitely be from Garden Winds!"

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Verified
5/5

2020-04-11

Repeat customer

"I've ordered several replacement canopies over several years, always fits perfect and arrives on time."

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Verified
5/5

2020-04-11

great expereince

"Easy ordering, updates, and product as described."

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Verified
5/5

2020-04-11

Very nice top

"Took a picture and got the right one thanks for all the help "

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Verified
5/5

2020-04-11

Very good

"I needed to replace a canopy top to my swing I ordered it and got it when they said I would "

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Verified
5/5

2020-04-11

Exactly as described

"2nd time order same item and both times have been just what expected "

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Verified
3/5

2020-04-11

A very tight fit

"Although this replacement canopy fit my existing gazebo, it was an extremely tight fit and required a lot of pulling and stretching to make it fit. Not sure if this is supposed to be normal. It remains to be seen if it is durable. "