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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
1/5

2019-06-12

Product was not as expected

"Color was not good and the dimension was not matching my gazebo. It cost my 40$ to return."

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Verified
5/5

2019-06-12

Exactly what I wanted

"Good fit fir an old swing"

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Verified
5/5

2019-06-12

Great new canopy!

"Product was as promised. Fit well. Good value "

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Verified
1/5

2019-06-12

Replacement parts unidentified

"I was trying to find a replacement canopy for my patio umbrella. I provided all the info and 2 incorrect canopies were shipped. Never did find the right one and they didn’t respond after the 2nd attempt. I guess they gave up. No support."

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Verified
5/5

2019-06-12

Excellent

"Product shipped quickly, and is better quality than the original from Hampton Bay. This canopy has better grommet placement so it dosen't fill with water and have sagging areas after a good rain. Also has added hooks on the corners and doesn't lift with higher winds. Great to have a lighter color choice as well. Very happy with purchase and have been recommending!"

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Verified
1/5

2019-06-12

Never again

"Ordered a canopy online and received confirmation of the order. After 10 days the order was still “in process”. I called and they had no idea why it had not shipped but promised it would that day. That was two days ago and tracking it I see it will not arrive for another 6 days. What a way to run a business. "

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Verified
4/5

2019-06-12

Wish they offered a few color options on each item

"Ordering was easy, it took a little longer than I hoped to get the item but not terrible (alittle over a week). The only complaint I have a grey house and you only offer a tan color top. The tan color also has some yellow tones. This is the only place i could find the replacement top for our canopy. I’m making due for this time round only because I couldn’t find better items in stock at other places in my budget. This one functions and fits great but like I said just wish the color was a little different. "


Verified
5/5

2019-06-12

Great Canopies and service

"I have been ordering canopies for my gazebo for many years from garden winds. Their products are good quality and their service and quick shipping are the best."

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Verified
5/5

2019-06-12

LOVELY!

" Love the design and it's comfortable. "

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Verified
5/5

2019-06-12

So much better than I imagined !

"So much better than I imagined ! Appears to be well made and of great quality. Love this gift to myself."


Verified
1/5

2019-06-12

Unhappy

"Called told about my problem no help!!
Will never order from them again... it cost almost as much to return as I payed for the items..They don’t give you return labels... Don’t waste your time ordering if the item you order are small or don’t like it going to cost you to send them back and it’s not cheap..,
"

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Verified
5/5

2019-06-12

Extended the life of my swing

"The new canopy for my old Costco swing extended the life of a very well made swing. The canopy fit perfect and is made very well. I like the rip stop material it will keep those small ware holes from spreading. It fits tight but not overly tight that the wind will destroy it. I have purchased the swing cushion and canopy once before over 6 years ago and the canopy finally succumbed to an unexpected wind storm, but if I get another 6 years out of this one I will be happy. Cheaper than buying a whole new swing. I paid for normal shipping and recieved it in 2 days. Garden Winds customer service has been awesome, they are always polite and helpful when I call with questions. "

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Verified
5/5

2019-06-12

Exceptional timing

"I called to re-order my canopy top and told them that I would really like to receive it as soon as possible, even thoughThe normal waiting period for delivery is 3 to 5 business days, I received my order within one day! I have ordered from this company in the past and always find it very exceptional."

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Verified
5/5

2019-06-12

Very satisfied

"The canopy fits perfectly. The color is not the same but I knew it wouldn't based on previous reviews. My old one was completely falling apart so the color being off was not an issue. Looks great!"

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Verified
5/5

2019-06-12

Excellent!

"Garden Winds was able to identify the replacement product I needed after not being able to find it anywhere. "