"I have installed the new canopy and hope it lasts as long as the original,as this replacement was expensive"

"The products are great and exactly what I was looking for. They came in the same box but I was charged a separate shipping fee for each. I don't understand that."

"Same day shipping! Product as expected."

"The material is far less quality then the original.
Very cheap material and sewing in every way. "

"Exactly what I wanted! And great quality too!"

"Couldn't believe they had what I needed. I bought two with second one discounted. Material was thinner than I expected, but fit like a glove and my frame was not standard.
Item was raised very quickly. Thanks. "

"Fits perfectly on the frame"

"I think I did this already but you guys are great. I have not put my cover up as yet because I am waiting for the tree mess to stop. That should be in a couple of weeks. The cover looks like great quality and I can't wait to see it up."

"Poor product and poor customer service "

"I like the product. It was a good fit and good fabric. "

"My experience has been horrible I really expect it my Canopy top to Outlast the cheaper ones. I bought the 500 in hopes that it would be pretty close to the top of the line. In about one and a half years it's pretty much worn out and looks awful. I spoke with customer service the patients was really short and I was told if it lasted a year that's all it was supposed to last a year nothing they could do for me after one year very disappointed. I followed the directions and I would take it down whenever there was gone or something that didn't do me much good again very disappointed."

"The gazebo OEM did not have nor could supply a replacement canopy. Gardens Winds had exactly what I wanted. It arrived within days and fits great."

"I ordered 2 of these 3 years ago and they gave us 3 years of enjoying our large deck. It was so hot before we got the gazebos and now we can enjoy the outside in Sun and rain. We reordered 2 more this year. Fast delivery."

"I have purchased from Garden Winds for years. They always have the replacement canopies I need and at a fair price. Will continue doing business with them in the future and highly recommend them. Shipping is fast too! "

"I buy a lot of products online, and I try to remain positive and understanding with issues that may arise, but this company just doesn't stand by their products, nor does it value the customer relationship and future business.

I bought a replacement canopy for my patio. It was brand new in the box for a year before I set it up. On the second day, I noticed it waving like a flag outside, so I went to check it out and noticed that three of the four corner hooks had ripped off from the fabric it was attached to. It wasn't a really windy day, but there was some wind, which I assume these canopies should be able to withstand.

I emailed customer service about this, and since I purchased the canopy over a year ago, there was nothing they could do to replace it or refund me. I understand it is policy for the one-year warranty, but I'm not out to take advantage of these companies; I'm genuinely disappointed that my $130 was literally flapping in the wind. There is no way to reattach the hooks to the fabric as they are completely frayed.

What's the difference if you are willing to replace the part within a year or over a year if you're going to do it anyway? I would expect that you would want to keep a customer for life at the minimal cost to your company. It's short-sighted to hold firm on your policy when it's only hurting you in the long run.

Customer service did offer me discounted shipping on my next purchase or an open box replacement canopy, but I feel I should get a brand new one since that's the one I paid for. I'll have people say, "policy is policy", and sure, it was over their year warranty, but I expect better of companies today to stand behind their products. Just a truly disappointing experience and a complete waste of $130. It didn't even last two days."