"Such a dishonest company!! We ordered a replacement canopy for our umbrella that their site stated was the correct replacement. After it was received, we laid it on the ground on top of the old canopy and it was at least two inches too small. We carefully packed it up to return to them and contacted them to let it know it didn't fit. They wanted to charge us to return it, but finally agreed that since it was the not the size advertised that they wouldn't charge us return shipping.

Shortly after this, we received an email from them stating that they were not refunding our money because of damage to the strap and included a picture of the damage. The strap was completely shredded and I can't even imagine how that would happen unless you knew how to do such a thing. I guess the nice thing about a destroyed strap is that they can easily replace the strap and re-sell the canopy AGAIN. The first person we spoke to there was extremely rude - "management" was somewhat better and finally agreed to refund 1/2 of our money.

I have no doubt whatsoever that Garden Winds destroyed the strap so they didn't have to refund our money for a replacement that they mis-represented. Please note: when you buy umbrellas, canopies, etc., they are mostly made/sold by Garden Treasures, NOT Garden Winds. They are trying to fool people into thinking they are the same company and their "replacements", even if they fit, are inferior quality and only last about one season.

"

"Have gotten many items from here and they have been of fantastic quality, will continue to get my replacements from here in the future."

"Great product, fast shipping. The only complain which is so minor is I wish they had more colors available. Other then that, we love the product and price. "

"Awesome service and very convenient "

"it fit perfect. Very fast delivery. Only problem is i paid more for replacement than i did for the whole gazebo."

"This is the second time I've ordered from Garden Winds and again, the customer service has exceeded my expectations. From helping me to identify the proper gazebo cover for my gazebo to the really fast delivery time. "

"Sent a picture of my frame they matched it perfectly fit was great.Thanks"

"Received as promised and exactly what I ordered. Appears to be of good quality material. Only time will tell how it holds up to the elements as I leave it out all year round here in Virginia. "

"Ordering was super easy, the website is very user friendly, and delivery went according to plan. I have been a customer for quite a few years and I am completely satisfied with the product and the experience. "

"I purchased a canopy at Lowe's and when it tore and ripped in 2 years, they had no clue on what to reorder.

Garden Winds had everything I needed to keep my canopy running smooth.

Great price and a better product than when it was new.

Their ripstop material is better than what was originally offered.

Great job, and keep it up!"

"Product was good quality.."

"Product was as good as expected and held up to wind and rain. It also fit perfect"

"The order was great ! Loved the Cole, but I did think it came with two throw pillows! "

"Difficult time setting up the first time but taking down was a breeze! Super easy storage too. I hope the next time we set it up it will go easier now that we know what we are doing. Directions are so so as a guide. Love the ease of raising and lowering of the leg height."

"Ordered via telephone with customer service from past order. Excellent customer service helpful with order"