ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.70/5
Chance of future purchase:
4.57/5
Shipping & packaging:
4.65/5
Customer service:
4.68/5
Return/Replacement policy:
4.82/5
Featured Review


Verified
5/5

2022-06-21

Service après-vente

"Très bon service après vente et très réactif. Merci beaucoup et bravo à l'équipe !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-21

Super Kundenservice, auch bei Garantieanspruch

"Wir hatten, nach einem Jahr, ein Problem mit unserem Roborock S7. Das Problem wurde dem Kundenservice beschrieben und bebildert. Einige Rückfragen und Selbsttest später, kam die Reparaturfreigabe. Wir mussten das Gerät (auf eigene Rechnung) einsenden. Leider wurde das Problem nicht gelöst und schon beim ersten Einsatz kam die gleiche Fehlermeldung. Bei der 2. Reklamation wurde dann der Versand übernommen und auch das Problem gelöst. Bis jetzt läuft unser Saugroboter wieder perfekt. Auch wenn wir einige Wochen auf unser Gerät verzichten mussten, ist es schön zu sehen, das 1) wir ernst genommen werden 2) man sich bemüht das Problem zu beheben und 3) keine Ressourcen Verschwendung betrieben wird und ein Neuteil zugesandt wird, sondern die Geräte repariert werden. Alles in allem, sind wir sehr zufrieden mit unserem Kauf bei GeekBuying."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-06-17

Costumer supurt is quick and effective. Super store !!!

"Costumer supurt is quick and effective. Super store !!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-16

Great customer service

"Had an issue with a Xiaomi Jimmy vacuum battery after more than a year of use. Contacted the GeekBuying technical support and they sent me a new battery, free of charge. Very happy with their customer service and their warranty policy. Thank you. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-16

Con la ayuda de un video solucionaron mi problema.

"En la pantalla LCD, la carga de la batera siempre permanecia al maximo, no disminiuia, me solucionaron el problema con un video."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-12

Natalia

"I’m very happy about their service .
They reply back with my issues very quickly and sent me a video what we have to do to fix the problem
I highly recommend them they did great job
Thank you guys
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-11

Customer service really helpful

"I had a problem with a laser machine I bought some months ago and they send me a replace. It was really helpful!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-06-09

I will never order from here again !!

"I ordered a Kugoo S1 Pro, unfortunately it was delivered with a defective battery because the battery was quickly empty, the support wanted me to pay for the check myself in a workshop, after many emails and a lot of patience, the scooter was exchanged for another. Unfortunately, this defect was also delivered. I needed a lot of emails and patience until this one was exchanged as well. I then received the previous model Kugoo S1 according to my requests, and you can't believe it, it was also delivered defective! I then asked support if they could send me a replacement battery so I could ride longer and not just a few miles, it was declined. I will never order anything again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-06-10
A rep from GeekBuying, Geekbuying.com, has responded:

“Dear lume,
We sincerely apologize for any inconvenience that had been caused.
Please note that the full refund had already been provided and kindly check email we sent for more details.
Best Regards,
Geekbuying.com”


Verified
5/5

2022-06-09

Good service

"Very good experience every time we buy goods. Customer service and aftersale service very professional and kind people."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-07

Après vente

"Service très rapide et un échange courtois et un geste commercial au delà de mes espérances "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-01

Very good service

"Great professionals. Rapid service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-01

Perfect aftersale service

"the motor of the scooter had been damaged, and in 15 days they sent me a new one with instructions, very easy to assemble"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-30

Customer service

"I've had a problem with the device I ordered. I wrote it to them, they replayed fast and offered the best solution to solve the problem. I recommend Geekbuying, they are very helpful and kind. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-05-29

good store

"good prices and fast delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-05-28

Fast and great customer support!

"After 7 months of buying and using Tronsmart Apollo Bold earbuds, there were problems charging one earbud. I reported the problem and customer support responded quickly and resolved the issue to my and their satisfaction. I will be happy to shop at Geekbuying again and be sure that in case of any problems with the product, I will receive fast and quality support.
With great confidence I can recommend this store.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges