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Product & services pricing
4.28/5
Chance of future purchase:
4.62/5
Shipping & packaging:
4.61/5
Customer service:
4.66/5
Return/Replacement policy:
4.67/5

Verified
2/5

2021-06-18

Did not check disconnected appliances before leaving

"Although the G2U person fixed the cause of coming to our home, he created another problem by not checking what had been disconnected and so we can't use Foxtel.
"

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Rep reply posted 2021-06-18
A rep from Geeks2U, Geeks2U, has responded:

“Hi there,
Thank you for your feedback, and I am sorry to hear this has happened. Could I please ask you to send your details to customer.service@geeks2u.com.au? We will give you a call straight away to discuss your concerns. Alternatively, you can call the Geeks2U office on 1300 433 572.

Kind regards,
Jessica”


Verified
5/5

2021-06-18

Why use Geesks2U?

"My Technician, Daniel, was on time, courteous, most helpful and the epitome of professionalism. I would certainly use Gees2U again for any technical support I required.
What more could you ask?
"

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Rep reply posted 2021-06-18
A rep from Geeks2U, Geeks2U, has responded:

“Thanks so much for your feedback, we really appreciate it!”


Verified
5/5

2021-06-18

Geeks 2 U - Experience

"Geeks 2 U were punctual, professional and knowledgeable."

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Rep reply posted 2021-06-18
A rep from Geeks2U, Geeks2U, has responded:

“Thank you! We appreciate the feedback.”


Verified
5/5

2021-06-17

There the people to call

"it was painless the people where great and the job was done with in budget. Paul my geek was very knowledgeable and upgraded my computer and my bosses so now they communicate with each other. thank you Geeks2U."

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Rep reply posted 2021-06-17
A rep from Geeks2U, Geeks2U, has responded:

“Thanks very much for your comments Kerry, so glad we could help!”


Verified
5/5

2021-06-16

Setting up new printer.

"Daniel was very pleasant and efficient in setting up our new printer, including the wireless connections to our devices. From my experience, I highly recommend Geeks2U"


Rep reply posted 2021-06-16
A rep from Geeks2U, Geeks2U, has responded:

“Thanks so much for your feedback, so glad we could help!”


Verified
5/5

2021-06-16

Mental health as well as computer health restored by Geeks2U

"My computer displayed a very elaborate scam that looked like microsoft had frozen my computer because of an IP breach. Alarm bells and on screen pop ups flooded the office. Fortunately gut feeling overtook emotional responses and I called Geeks2U to come and check out any damage that the short interaction that I had with the scammer had caused.
The whole process from initial contact and booking was seamless and pleasant with my technician arriving at the appointed time and restoring calm by analysing the computer and respective software, thus providing me with confidence that no issues had resulted from the experience.
"

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Rep reply posted 2021-06-16
A rep from Geeks2U, Geeks2U, has responded:

“Thanks so much , we really appreciate the feedback!”


Verified
5/5

2021-06-15

Geeks solved my big problem

"I had tried Telstra, Bigpond, Outlook, Microsoft to solve my email problem then turned to Geeks. Every time I get Geeks to help the problem is solved. I never have to wait longer than a day! "

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Rep reply posted 2021-06-16
A rep from Geeks2U, Geeks2U, has responded:

“Many thanks , we really appreciate the feedback and your continued business!”


Verified
5/5

2021-06-15

On time. Fixed the problem. Gave advice. Professional service.

"I liked that I could ring that day and get a technician out. Easy booking. Barely any wait time to get through. Punctual and professional. Fixed the computer and recovered files and photos. Excellent service."

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Rep reply posted 2021-06-15
A rep from Geeks2U, Geeks2U, has responded:

“Thanks , we really appreciate your feedback!”


Verified
5/5

2021-06-15

Satisfied Customer

"
Rob is efficient, patient, easy to understand as everything I needed Rob to do was explained to me thoroughly
"

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Rep reply posted 2021-06-15
A rep from Geeks2U, Geeks2U, has responded:

“Many thanks , glad we could help!”


Verified
5/5

2021-06-15

Good Experience

"Had many issues with speed and opening attachments. From the time I called the Geeks they were helpful to try to sort the problems I had. As I rely on them a lot I have the Geeks Cover with a small monthly charge of $9.95 so when the technician has to attend the premises the fee is halved and there is no rush to try and stay within the 1 hour limit. Timothy was great and gave me tips on how to manage the speed issue. Everything sorted now. Happy customers."

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Rep reply posted 2021-06-15
A rep from Geeks2U, Geeks2U, has responded:

“Thanks so much for the lovely feedback , we really appreciate the feedback and your continued business!”


Verified
5/5

2021-06-14

Unexpectedly Brilliant Service

"Monique, who took my initial call, was courteous and savvy. Sal, the technician, was outstanding: really smart, fast, patient and not in the least condescending. And he dealt with both Apple and Windows 10, like a star. On top of that, since when have techs been such gifted explainers? This bloke was really impressive. In short, this was a great service from beginning to end. "

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Rep reply posted 2021-06-15
A rep from Geeks2U, Geeks2U, has responded:

“Thank you ever so much . Delighted we could assist!”


Verified
5/5

2021-06-11

Brilliant!

"Great company got the Job done with a smile as well."

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Rep reply posted 2021-06-13
A rep from Geeks2U, Geeks2U, has responded:

“Thanks ever so much, so glad we could help!”


Verified
5/5

2021-06-11

Very professional, congenial, informative service with Danyai.

"A lot of key information gained within one hour."

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Rep reply posted 2021-06-11
A rep from Geeks2U, Geeks2U, has responded:

“Thanks so much, so glad we could help!”


Verified
5/5

2021-06-11

Wonderful, polite and knowledagble

"Perfect, easy one, Ned knew his stuff, isolated the issue and fixed the problem, such a nice friendly guy, very professional."

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Rep reply posted 2021-06-11
A rep from Geeks2U, Geeks2U, has responded:

“Thank you ever so much, glad we could help!”


Verified
5/5

2021-06-11

Get it fixed with confidence.

"Despite unavoidable job postponement (2 days) which Geeks informed me of early - appreciated, the technician was prompt, friendly & professional. After running tests, my laptop problem was diagnosed & fixed. Happy with result!"

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Rep reply posted 2021-06-11
A rep from Geeks2U, Geeks2U, has responded:

“Thank you so much for your kind comments, we really appreciate the feedback!”