"Genesis knowingly sent me the WRONG part. I ordered a passenger window regulator and they sent me a drivers side regulator. When I called to resolve the issue, they had known that their manufacturer label was wrong and they still sent me that part. Very poor service. They are going to have free return shipping and a refund, but that doesn't resolve the time that is lost and my aggravation to have to ship this back. I will not buy from this company again."
"ordered a radiator on 2/19/2013 at 930 pm and had it at my door on 2/22/2013 very fast BUT they sent me the wrong radiator so I had to send it back it is now 4 days since they received the radiator and still have not been refunded my money:( Im not that happy about this company "
"Great service and price. Quick delivery"
"Was looking for the best price on a radiator for my 1990 jeep wrangler and Genesis Auto Parts was by far the best price and quick shipping using Fedex ground. can't wait to get my jeep completed and back on the road. Thanks Genesis!"
"This company is nothing but a scam artist. NEVER order from this company. They will RIP YOU OFF I promise, almost no one speaks english when you get on the line. They make excuses for evertyhing, they sell crap stuff and I had a defective radiator go out which was 100% covered by manufactured warranty. They told me I could ship it back and then they would send me a new one, but I couldn't wait costing me $50 a day to rent a car when vehicle was undriveable. So like an idiot I bought a SECOND radiator and they said once we get tracking number (YOU have to pay all the shipping of the part back at your expense) they will refund me. I sent them both my invoices and tracking number and almost two freaking weeks later no refund and there playing dumb and they got the part almost a week ago back because I had to send it with tracking number.
WORST AUTO PARTS COMPANY ON THE INTERNET!
I am in the process of charging back my credit card back and filing charges against them with there local BBB and there State's attorney's office."
"Received the radiator to replace a cracked one for the 1999 Toyota Sienna within the promised delivery date (3 days after placing the order), but the mounting brackets for the screws do not fit well and old screws seemed to be a bit too short to work properly. I had to use a couple of slightly longer screws and somehow get this part mounted back. Overall it is working since I had it for the last 5 months, giving me much conform after my several failed attempts to repair the cracks on that old one. Just ordered another for my '01 Camry, which is also showing off its age, leaking some coolant when it gets a bit hot after driving for a couple of hours."
"Purchased a radiator online , Product lasted two months. On the web site it says lifetime warranty , don't believe it I called them and you just get a run around and was told radiators are warranteed for thirty days even though when you order it online it tells you lifetime warranty , Very unsatisfied one time customer."
"This place is AWESOME. I needed a radiator for my '84 Mercury Grand Marquis (Part ALL23298X0547-2AA). Napa wanted $160 for a plastic-tank unit, and AutoZone wanted $150 for a traditional brass/copper unit that would have taken 3+ weeks to obtain. Genesis really came through with an all-aluminum radiator, ordered Tuesday night, shipped to my door Thursday afternoon, for $149! I was concerned about quality for this price, but everything hooked up as a direct swap unit, there were no leaks after testing, and it cools the fluid far better than any stock unit would. The only issue was that the radiator cap flange was slightly distorted from shipping, but that was easily correctable with a pair of pliers and 45 seconds. I will buy every radiator I can through these guys."
"Their customer service is a little lacking. I ordered a radiator on the 29th. Was worried i wouldnt get it in time. The tracking number they gave me showed i wouldnt get it until after the 6th. When i ordered it i should have had it in 4 days. They then gave me a differnt invoice number and after two days i didnt have a tracking number. i eamiled them a few times and finally got a tracking number 3 hours after it was delivered to my house. Long story short got in in the time they said i would and seems to be a good product but needs so work on customer service.Next time i am in need of a product right away i will go to a local store and pay the extra to have it ASAP. But if it is something i dont need in a hurry i would save the money and order from here"
"I BOUGHT A 1964 RADIATOR FOR MY IMPALA 2DR ALUMINUM FAST SHIPPING LOOKS VERY NICE AND WILL INSTALL AS SOON AS CAR GETS OUT OF PAINT.HAD NO PROBLEMS WELDING CAN BE BETTER.AND THERE COUPON DISCOUNT.HELPED OUT ON TOTAL PRICE 149.76 "
"Awesome part looks and works great thanks"
"Ok, I found their website from another person who ordered their all aluminum radiator for a '91-'94 Mercury Capri. The price was incredible, but I was worried, sometimes you get what you pay for. I got it in, though not the best welding job I've seen, not exactly the worst.. when I went to install it.. the mounting posts on the top were off by an inch on both sides. I buy & sell Capri's they are all the same. So I don't understand how their welding jig was off by an inch? We had to mod the metal mounting plates so we could use it. When I asked my friend who ordered theirs from here, he said one of the cooling fan mounts was off. So would I order again, I guess.. the price is hard to beat.. but I would only wish that they would have some sort of QA inspection other than a pressure test to make sure mounting points are correct etc. "
"Ordered an all aluminum radiator for my 2000 GMC Yukon XL 2500 4wd. The website was very easy to navigate and very helpful, which made ordering the correct radiator a breeze. It was delivered quickly and fit perfectly! No issues what so ever. I would definitly order from Genesis Auto parts again."
" I needed and received on time right side mirror for Honda Accord 2009. Shopping was very easy. Product quality is excellente. I'm first time buyer with Genesis but I can promise that I will be back for all my future needs!
Thanks! Z"
"Bought a fuel pump for my '97 Mazda Protege commuter. Ithas performed flawlessly, and cost $120 LESS than the local Auto Zone. Had great first experience with Genisis, so I ordered a heater core for my friend's 1985 Ford E150. He couldn't find one, and was ready to go to a local junk yard, but no need. Thanks Genesis!!!"