"Ordered Radiator on Tuesday the 22. I believe that it took Google 1 or 2 days to effect payment. Not sure why. Regular shipment ensued (FedEx ground). Delivered to me undamaged on Monday the 1st. Radiator is satisfactory, fit properly except for lower fan mounting bolts length. No leaks so far."
"Whatever you do, do NOT order from Genesis Auto Parts or their associated company Shepherd. They twice sent me the same defective part and I only received a refund for one, despite shipping both parts back and being told from the start that I would receive refunds for both. After several months of calling and emailing they finally assured me I would be receiving a refund for the second part, minus return shipping costs and 20% restocking fee. I reluctantly agreed, and THEN they called me back to say they changed their mind and said I could only receive a store credit. Since I will never order from this company again, I would not accept a store credit. The only alternative is that they shipped me back the defective part. I have no idea what I'll do with the part but it's certainly better than a store credit for their subpar parts. THIS WAS A SCAM as far as I'm concerned. "
"ORDERED THE PART I REQUESTED, TOOK ALL BUT FIVE MINUTES EVEN WITH THE QUESTIONS ABOUT THE PART. VERY QUICK, GREAT RESPONSE. NOW I'LL SEE HOW FAST AND THE CONDITION OF PART WILL BE! GREAT SERVICE SO FAR. THIS IS SPIDER SAYIN CYA"
"Good Service, On time shipping and Delivery ! Very satisfactory transaction.
Ralph"
"Excellent prices, easy shopping experience and fast shipping."
"I was searching online for a great deal on a Radiator for my 98 BMW 540i as the shop was charging me a ridiculous amount for a replacement one so I found Genesis and the price was fantastic, the shipping was fast, the part was correct the first time and I saved over $100 of the dealer fee's-I would highly recommend Genesis Auto Parts"
"No problems, Correct part arrived, well packaged, and operational. Will buy again from Genesis Auto"
"On two separate occasions I’ve ordered radiators from Genesis Auto for a 92 Maxima, and a 96 Odyssey. Both times the product arrived quickly and in excellent condition. I’ve searched all over the net for cheaply priced new radiators and both times Genesis Auto had the best deal. This store is an excellent place to shop for radiators!
JT
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"I was a little skeptical at first about the radiator I ordered because of the low price. I ordered a radiator for my BMW and it was exactly the right part. I ordered it on a weekend and it arrived in about 4 days, (with a tracking number). I had the radiator put on and it has been about 2 weeks and so far no problems at all. I AM COMPLETELY SATISFIED WITH GENESIS. I already recommended several people to purchase their parts from Genesis."
"I was impressed on how the item i order came so fast.I would but from the again."
"Went on the website and ordered a fuel filler neck that said they had in stock. Waited 1 day after getting a tracking number to check the status and it said it had not shipped yet. I called to check the status and was told Fedex had not updated their website and the package was shipped. I waited 1 more day and Fedex still sayed had not shipped. I called again and was told the part was in stock and was being shipped. On the next day I recieved an email that the part was not in stock and I would be getting a refund. Meanwhile my truck is taken apart waiting for a part they said they had in stock and waited 3 days with no vehicle to find out they do not have the part in stock. BAD BUSINESS PRACTICE. "
"Very good on delivery brand new part and nice price one think I didn't like was it was Incomplete because the chat reperesentative told me that particular part would come with wireing and stuff but when I got it it was just the price the wires were missing I needed the wires more that the part it self I personly asked her is the package have the wires and she said yes sooo watch out"
"We purchased a fuel pump in January 2010, and had it installed by a certified mechanic. A week later the gas gauge quit working, but we didn't want to pay to have the part removed and re-installed, so we decided to live with it. Now the pump is going bad and when I called Genesis for a replacement under warranty, they said that I have two choices, either remove the pump, send it back and they will replace within one to two weeks, or purchase a new one, and they will issue a STORE CREDIT, NOT a refund, when they receive the old one. This is my work truck, I can not go for one to two weeks without it, and I do not want store credit at a store I may never use again! The supervisor hardly speaks English, and they refused to tell connect me with anyone in the corporate office or give me the phone number there. I will never use them again - they LIE!!"
"The all aluminum radiator rocked. The price was the best I could find, and the product is great. Delivery was quick (ordered Monday, got it Wed).
Genesis delivered a great product at an unbelievablely low price. Every competitor I priced, wanted two to three times the amount, for a similar product. "
"Part ordered says on site would fit my car. It did not and they did not have a replacement. They did issue a full refund and free shipping back at no charge. Quick and efficient."