"Everything was great. I placed the order on a Sunday afternoon and I had it by Friday. Other places told me they couldn't get me the refrigerator I wanted for at least another month. So I was thrilled to get it so fast. I found communication a little difficult during the off hours even though the website says hours until 8 or via Email-but then I tried during regular business hours and everything was great. So I am very happy overall."

"I am very satisfied with Gerhard's performance. The price for the product was better than all others according to my research and date of purchase. The delivery was as promised. The product itself may be another situation.

I am an out of state purchaser and I am experiencing what appears to be a water leak inside the refrigerator's door. Now it is time to see if GE will get a very satisfied from me."

"Nice upgrade of back ordered Whirlpool washer. Quick delivery. Hover, stripped valve connector requiring another visit and 1 more week wait for part and reinstallation."

"Quick, easy efficient from start to finish. Highly recommend."

"Delivery crew was excellent....great communication and a quality installation. "

"Oh. Where to begin? If I could select more than one category of complaint I would have many to choose from. We bought from them based on their promise of superior customer service. We have never seen them make good on that promise. At first when we puchased an approx. $2,000 Frigidaire Professional Refrigerator it was delivered with a mal-fitting freezer handle. Six months later and countless service visits later we had to keep hounding them to repair it, install a proper one, or in any other way get a handle on our freezer. At every turn we felt treated as a bother and no exceptional customer service was given to us to make us happy. EVENTUALLY we got a handle. As I said, about SIX MONTHS after delivery after CONSTANT pressure on them.

Now a year-and-a-half into our extended warranty they sold us on, our ice maker stopped working. Six repair visits later, still no ice maker. Most recently, they sent out their "top guy" Mark, who diagnosed it as a bad solenoid or something like that. He said it should take 2 weeks to order. Three weeks later, no call. I called in, and mysteriously the part had arrived that same day. We scheduled a service date (again, our 5th or 6th one!!!) and when Mark arrived he did NOT have a solenoid, what he had was a standard water filter that anyone can purchase at a Home Depot. When I asked him how this could happen, he claimed he didn't even remember being at our house 3 weeks prior. Eventually his memory started to return and he said he would have to get back to us. I calmly told him that I have had enough and that they really need to get their act together. He said he would do just that, and hung up on me, huffed to my wife and left our house.

I have spoken about a dozen times with the head of customer service, Sonja, who speaks a good game but has never delivered. Most recently I told her I wanted to speak with a Gerhard or anyone with a financial interest in this business and she said I could mail a letter but that he probably wouldn't get it. She then said, give me one more chance to make it right. Bob (I believe) who was head of service called me, I missed his call, and now have returned his call numerous times in the past 2 weeks, asking him to call me. No avail.

My wife and i have NEVER encountered such a company. We want to do everything possible to protect other consumers from making our mistake and dealing with this company. A quick check of web-based review sites will show that we are certainly not alone in this experience.

Please help us protect others!"

"Terrible and dishonest vender. I purchased two Danby Gas range and on Sept 7, 2012. One was damaged and returned right at delivery. After months of calling, I finally received the replacement order 12/19/2012. Again, at delivery, it was badly damaged. It looked like the same one that was damaged before. I called and let Gerhardt know that it was returned at delivery. Since then, multiple phone calls were made, including talking to Linda Gerhardt, and many others, still no reshipment as of today (5/7/2013). This is a very dishonest dealer of appliances. Each time when I phoned, they will respond "will call you back" Never did they call me back once. I am totally frustrated. Next step will be legal action."

"The microwave that was displayed in the ad and was shown to be available was not. Unable to complete the purchase"

"I have not received anything yet although it took them 9 days to tell me the one item I ordered was not available. It has now been 14 days and I don't have a shipping date yet."

"Delivery guys were great, friendly and efficient.
Gerhards may consider adding more specific options for shipping for online orders. Standard shipping said 1 to 2 days (which is great), but if, as in my case I needed a specific day outside of one to two, I did not notice any place during the online order process to communicate my needs.
Everything worked out fine, but it was a bit time consuming to call the next day to try to communicate what day I was looking for."

"I was in the process of purchasing specialized appliances for a wet bar I am having constructed in my new home and I wanted a matching set that met the design criteria my contractor and I sought for the finished product. Gerhards Appliances provided the best price and selection for the project and were very pleasurable to work with. One stand out quality was that additional telephone inquiries about my order were answered after giving my name, not an order number, a very personal touch to be found this day in age."

"ABSOLUTELY DON'T ORDER FROM THIS COMPANY
Ordered a $2700 refrigerator from them with inside delivery. They shipped curbside and damaged. Although they have promised replacement doors and a refund on the inside delivery it have been 5 months and so far nothing but excuses and more empty words."

"Very satisfied online. But in store salesman was just plain rude and ignorant."

"Do yourself a favor and do not order anything online from this company, in store purchases may be different. Their prices appear to be lower than most, but as someone who renovates houses for a living I’ve learned the hard way that you get what you pay for. My experience thus far has only confirmed this.

I placed an order 1/8/2013 and it is 2/13/2013 and not only have I still not gotten my order, but I can’t get a date of when it will be here. All I get is that it’s in transit to some shipping facility and someone should be contacting you to schedule it soon, which is the same answer I’ve gotten for the last week. Also make sure you check out the reviews regarding service calls or if there are any problems with one of the items ordered, unfortunately I didn’t prior to purchasing them.
"

"It's been over two weeks and the chest freezer is still not delivered and have had little response from Gerhard's. My credit card was charged over ten days ago. Don't recommend ordering online. Better visit a store or avoid Gerhard's completely."