"Found the part I was looking for, for our 2013 camry. Checkout was easy and delivered to my door the next day. Highly recommend!"
"Hunter was my service advisor. He was professional and did an outstanding job on making sure I was satisfied with the worked performed on my 4 Runner ."
"I ordered a battery online and received my confirmation email that it’s s ready for pickup. I drove over an hour to pick up the battery and was told to come back another day because there was no one there to help me. The lady in the front desk made me feel embarrassed that I didn’t know that and that I hadn’t called to verify even though the email already confirmed everything was ready for pickup.
I still don’t have the battery and if it wasn’t for the fact that I’ve already payed for it and need it I would’ve gone literally anywhere else.
I’m so embarrassed by the entire thing that I’m not stepping foot in that dealer without an appointment, and I’ll probably send my brother to pick it up because I’m not doing it. "
"Professional no nonsense friendly service. "
"This is my second time I ordered parts for my vehicle. I discovered the prices are very competitive and I can get it very fast. Very happy with the service and sure I will use it in the future "
"Ordered parts on line in a rush. They shipped immediately. Great support from Shaun and Zack in the parts dept."
"There were two people at the part’s desk. The gentleman got my parts quickly enough but neither seemed very friendly. The woman didn’t even look up when I tried to talk to her. I was in the supermarket business for years and always made an attempt to be friendly. But I think those days are gone."
"Still waiting for delivery.
USPS service is pathetic with no communication whatsoever.
Thanks to Shaun for his follow up. "
"Great service, Delivered as promised! "
"My experience with Germain Toyota has been the worst in my life. Firstly, I needed a few parts to fix my bumper on my 2017 Highlander. I go to the parts dept and ask for which parts I needed. He told me and then gave me a printout of how much the parts were for him to order them for me. I go on their parts website, autoparts.germaintoyotaofnaples.com and order the parts shipped to their store for over $200 less! When they come in, I go to their paint and body to get them to paint it and install. They originally gave me a quote of 700 to paint it, when I send my wife down there, they give her a printout for the paint at 691 and paint supplies at almost 400… now for them to do the work, they want almost 1100 just to paint it! Once they realized I was aware of just how much they were up charging me, they refused the job stating they weren’t comfortable doing the work on the vehicle anymore. I could go on, there is so much more, but the bottom line on top is this. Germain Toyota doesn’t even try to hide the fact that it’s screwing you, they just say bend over!"
"The service from the parts department was very good. The took their time with me and looked up my part number so I ordered the correct part from them. I had a coupon to get my car wash because the system was down when I had my 5,000 mile check up. They did was my car, I wish they would have told me they push the side view mirrors in when they wash the car. I was going out into the road when I noticed they were not right. Had to put off the road and mess around with them to adjust them correctly. Now I know and hopefuuly I remember."
"We ordered a back mat for our new Rav4. The on-line ordering process was easy and item was ready for pickup in 4 days. The Parts representative was very cheerful and efficient. We were in and out in under 10 minutes. Very happy with out purchase and the entire experience."
"I have purchased many accessories for my 2019 Toyota Tacoma from Germain Toyota parts store because their deals and discounts are the best in town. Their parts team members are professional and proficient. All my purchases were processed in a timely manner. I make the drive to pick up my parts because of the great deals. Keep up the great work and I wish Germain Toyota the best. "
"Easy process, quick turnover & delivery. I would do it again"
"I order a specific colored Apex spoiler for my 2023 corolla se. It was the exact spoiler I was looking for. It was delivered in 2 days from the time I ordered. It was also the cheapest price from any other site. Will use again for any OEM parts I am looking for."