"The Image it’s not that clear to identify "
"Mr. Jose Martinez when the extra mile to ensure i ordered the correct parts. He is an outstanding customer service associate. great asset to this organization."
"Ordered on Thursday a cargo net, expected it to take a week as said sometimes takes that long, today is Saturday and was delivered. Quick, packed well, very happy with the product and service of Germain Toyota."
"Hassle free great experience is always"
"Very easy pickup. Even grabbed a cup of coffee. "
"cannot enter my vin number"
"Wish there was more and larger photos of the floor and cargo mats, couldn't see well enough. Hope we like them when we pick them up at our dealer. "
"Didn't expect such an acceptable price, just a little rear wiper plastic bolt cover for a 2019 rav4, just over 6 bucks,, something like this you would expect to pa minimum 15 dollars or so.
Thanx Germain Toyota."
"Thank you for making the process of ordering the Tire Tool Bag Kit! Ours was taken by mistake from Roadside Assistance years ago. "
"Because of the virus, I ordered five Toyota oil filters and ten oil drain gaskets. I was hoping to pick up from dealership without driving and waiting inside for this order. Now, Two days later I am still wanting for order 6625201 to tell me the order is ready, come pick it up.
If it takes this long for basic Toyota parts what if this dealer was in the middle of work on my car and needed a part."
"Good customer service relation"
"Jose was very helpful with my online order questions and timely "
"I bought my part online with Germain and got a better price, safe pick up and friendly service. "
"The parts customer service rep was great! He was, however, working alone and overtasked to say the least. Both times I came into the dealership, I waited for 5-10 minutes both times. And they were other people waiting behind me. Help him out & hire more people in your parts department ASAP. "
"Jose in parts was courteous and very helpful.
John my service advisor, was very knowledgeable and extremely helpful with helping me figure out what my 2006 Tundra needed."