"Good customer service relation"

"Jose was very helpful with my online order questions and timely "

"I bought my part online with Germain and got a better price, safe pick up and friendly service. "

"The parts customer service rep was great! He was, however, working alone and overtasked to say the least. Both times I came into the dealership, I waited for 5-10 minutes both times. And they were other people waiting behind me. Help him out & hire more people in your parts department ASAP. "

"Jose in parts was courteous and very helpful.
John my service advisor, was very knowledgeable and extremely helpful with helping me figure out what my 2006 Tundra needed."

"Nice web site easy to use "

"Wonderful experience. Would recommend. "

"Jose did a great job answering all my questions "

"VERY EASY TO USE. BLACK FRIDAY DEAL. NO SHIPPING COST AND GREAT PRICE."

"Thank you for making replacing genuine parts so stress free! "

"Great customer service from the parts department guy Jose. Wish all customer service people were like him. He took the time to look for my order, and even returned my call to clarify and do further research of my original lost order. Great Job Germain Toyota"

"Went in and typed in my VIN and searched for what I wanted and easy to order.. Discounted pricing compared to going in in person."

"Found this online and it cost about 30% less than buying from a local dealership. "

"I was looking to upgrade my Tundra and the prices for me from Germain where better then anything else I could find online"

"Though your site shows by an AMEX Icon that American Express is accepted, when attempting to place my order and pay initially, it was NOT accepted for reason that the merchant doesn’t accept AMEX as a form of payment. That doesn’t seem right and took more time in processing my order due to this fact. Perhaps you shouldn’t show AMEX is an accepted form of payment without at least a notice of this possible occurrence happening in certain situations with certain Merchants you work with. Right?"