"Thanks I really appreciate "
"i called the parts dept at Germain. Salesman was very kind and helpful. Gave me the correct parts number and the web address for parts. He recommended doing local pickup to save on shipping costs. I did not see shipping added to my final bill, just sales tax. Thank you."
"The website is not SUPER easy to navigate... I've seen worse. Prices are reasonable, even shipping. Thank you for the AC coolant line!"
"Very efficient processing using PayPal... quick and easy!"
"Had to call parts department for clarification, but attendant's help was well worth the phone call."
"Kept saying invalid VIN..but then eventually turned green without even changing it"
"I needed some fastening parts for my rear suspension project on my 2005 Toyota Camry and I finally found a parts diagram and method of ordering the parts that worked. I am picking the parts up so no shipping charges involved. "
"I was able to walk through the order process and determine I ordered the parts I need."
"saved $200 by ordering it online."
"Your website wouldn't accept my credit card. I went thru on PayPal with the same credit card!I ordered floor mats and then got an email stating the floor mats would be late in coming and they were going to charge me more for shipping. The fellow in the parts department said it would be cheaper to order the mats on line. I guess not!!!!! Linda Wallace"
"BOTH ONLY AND OVER THE PHONE BEST EXPERIENCE "
"The website returned Server 500 errors when attempting to go to checkout. After that issue, it would not continue to the Payment information after entering my contact information.
Alexander did provide excellent email support for the issues."
"I completed my purchase with this site because other sites that stated that shipping was free when purchasing over $75 but once I made it to checkout, regular shipping fees were still added."
"Website would not accept my model number and would not accept the VIN. I did not find the website to be intuitive and easy to navigate"
"My ordering experience was fine but I won't know entirely until I pick the part up! How long will that take and will the part fit when it said it fits a 2010 Prius? We shall see!"