"I received my gift card on time and went online and activated the card ... good to go. Well not really. After trying to make an online purchase it was denied. When I called in I was told I need to register an address and wait 10 days as they have frozen the funds and they cannot release them.
Wouldn't you think the activation process would include this? And wouldn't you think a company whose sole business is gift cards would be able to release the funds or approve the transaction? No they say. So much for the warm and fuzzy feeling that the sender intended to impart. I received no paperwork or other indication that this was needed. One incredibly poorly run business. "

"I'm trying to get a simple $25 visa gift card to email someone and they keep canceling my order for no reason ! "

"so much for convenience, it says 2 - 24 hours and I'm thinking, yeah that's just in case something crashes.. kinda thing.... no, they mean it...

I could have gone to ANYplace else and gotten a card immediate, Amazon, or any vendor...

GiftCard.com.... Lame 3rd party of some sort who cannot process things painlessly.
ps I thought it would be fun to personalize the card with the morning Christmas photos, (it was going to be a "Wait! There's more!" with uploading this days photo, I did, and talk about no fun at all.... (course my kids got the budget and my credit card number) since I looked, and looked, and then checked the account only to read "We have to contact the Purchaser before processing" (I wanted the VISA so the kids could have fun entering "their VISA" number for their computer game purchases)

I mean this GiftCards.com system is a mess.... why not process it, and leave it up to American Express system which does the auto=call IF system finds it worth verifying.

Sticking with Amazon no matter what from now on. Just that I had trouble finding the VISA virtual card on Amazon...

VISA, AMEX, why aren't they doing this themselves?

"

"I received a gift card from a friend in August purchased from Giftcards.com. Giftcards provided an account number but no cvv code. They say its some type of technical problem - they have been unable to resolve for 4 months. I'm out $250. Have to pursue in another manner."

"I’m a frequent customer of giftcards.com I usually buy Visa virtual cards online. Usually they would arrive within two hours. However on 12/12/17 I placed an order for $250 plus the service fee, a total of $254.95. I received an email confirming the order and after that I received six separate emails stating that my transaction was cancelled because my bank declined the transaction.
When I noticed the six emails I immediately check my bank account and not have they only debited the authorized transaction for $254.95 but there were two more charges for $254.95 that I didn’t authorize nor did I received a transaction number or email confirming the order.
I called my bank to confirm that the $$$ was indeed debited from my account. Then I called giftcards.com on a conference call to find out how we were going to proceed. I told the representative to cancel the one transaction I authorized and to give a refund as soon as possible. I was informed by the gift cards.con rep that it was going to take four/five business days for my money to be refunded. I wanted to dispute the two other unauthorized transactions with my bank but they said that because the charges were pending I just had to wait for the merchant (gift cards.com) to release the funds. So they said that by 12/18/17 all my $$ 764.85 was going to be available in my account. I basically spent two hours on the phone between the merchant and my bank. All I got from the merchant was a case number and their apologies.
Today, 12/18/17, I checked my bank account and my money hasn’t be refunded.
I spent two more hours on the phone between the merchant and my bank. I spoke to two different supervisors at giftcards.com just to hear them say my case was going to be escalated to management and to wait for them to call me.
Bottom line, I didn’t receive any gift card nor I have receive a refund for the authorized transaction or for the two unauthorized transactions.
My transaction history on gift cards.com states that the one card was cancelled on 12/12/17 which was last week when I first placed the order.
Meanwhile, gift cards.com proceeded to collect my money on 12/14/17.
As for me, I'm convinced that I’ll never use their services or recommend it to anyone.
This was an awful experience and it hasn’t even ended nor resolved yet.
"

"What's the point of a site that is just going to cancel your orders? I ordered over $1500 worth of gifts cards for Christmas twice and both orders were cancelled. I called them and they just said that the orders were rejected by their fraud department because they couldn't verify my email address. I also called my credit card company to see if they were rejecting it, but it wasn't rejected by them. I tried using a different email address and doubled checked that the shipping information and billing information was correct so WTH do they want? I wish that they would tell me. I doubt that I'll ever try to order from Giftcards.com again. You might as well go to Walmart and buy the gift cards that you want or just go to the bank and get cash and pass it out in a card. It would be much more reliable and less frustrating. Whoever owns this site really needs to hire someone to figure out why so many orders are rejected. They're losing millions of dollars!"

"I entered everything to buy a card and then rejected my order. They wouldn't tell me what the problem was (for my security) so I verified absolutely everything was correct on the order and tried a second time. Again, it was rejected with a message stating they wouldn't tell me why.

This order was a personal gift I want to give someone as a thank you. My company uses them for corporate spot-bonuses but, after this, that's not going to happen. Giftcards.com, you've forever lost my business."

"They charge you $4.95 a month if you have not yet used the card, so a $100 card will be of no value after 20 months."

"They cancelled my order for no reason. After making sure nothing is wrong with my credit card, I called customer service and they can't tell me the exact reason except the order was cancelled by their fraud department and that department does not take any phone calls. I then tried to submit the same order again and put a note for their fraud department saying they can call me to verify, just don't cancel my order without talking to me. Again my order was cancelled. Very frustrating. "

"Ordered a gift card through this site. I've met with some Blackhawk folks in my professional life, so I expected a strong experience. Boy was I wrong, it sucked and I've learned my lesson. If you're reading this and considering using GiftCards.com, I suggest you go to your local big pharmacy or supermarket to pick up the card(s) you need directly.

First, the estimated delivery date is off by at least a week. You'd think they'd account for USPS delays, but no. I cancelled my order because the bad delivery estimate made the order too late for the occasion. If your estimate is off by a week, I'd come up with a new formula.

Second, there is only one way to cancel an order and it is over the automated phone system. If you choose the option to check on an existing order, they ask for your card number. Because we're expected to have the number of a card we haven't received yet?!? Someone didn't bother to check the UX.

Third, there is no way to go back on their silly phone system. They ask you for a number you don't have, and there is no way to go back to the previous menu. So you get stuck in a loop of a recording treating you like you're an idiot. IT'S A TRAP!!! You gotta call back because that's efficient.

Blackhawk should get rid of this site and stick with the kiosks. The people I've met at Blackhawk are more than smart enough to realize how crappy their online system is, but I'm also positive that they don't care because online orders likely account for a tiny fraction of their revenue. Still, that's no excuse. If the cost of fixing the system is greater than the income generated by it, they should get rid of it.

Once I got a human on the line, it was easier to deal with, but their excuse for the late delivery is BS. Most other online vendors I use get their delivery estimates right, what is GiftCard.com's problem? "

"with a most online purchase gets their order within a week nowaday. This company still take more than 7 days (today is the 7th day since i placed in my order and still not yet receive my order). when I called in for help after 2 emails without any respond. The guy asked me for my email and name on the acct, and somehow they messed up my name and the cardholder's name. So he wan't able to help me with my issue. Now i can only help that i will get my order sometime soon before i call the credit card company to dispute the charge for this order as scam. Nor i'll ever do business with them again."

"Got an Visa ecard from my colleagues after being injured. When I tried to use it, no online retailer I tried would recognize the card. I called the company multiple times and they told me it was activated and should work. Spoke w/ a supervisor who told me there's an issue on GiftCard.com's end that is making the transactions show up as if they're going through a brick and mortar store, but I should keep trying and it b/c the card is activated and available. There's a "ticket" open, but nobody is willing to offer a solution. I'm upset that I have a Visa card I can't use and my colleagues are out a generous amount of money."

"That's all there is to it they canceled my orders for no reason and the total was only $20."

"I ordered a personalized give card for my daughters 16th Birthday and I wanted it to arrive before her birthday. I called giftcard.com to see if the card was lost in the mail or stolen. They told me that I could file a claim until the day of her birthday. I told them if it doesn't arrive by then it would ruin her Birthday. I decided to wait till two days after her birthday to see if would arrive because I knew that they would give me a hard time about giving me my money back. I left a review on a site about how they do business and how shady they are. They took it upon themselves to cancel the card and guess what the card arrived before they responded with an email saying they cancelled the card without my authorization. So I called customer service and told how upset I was that they did without speaking to me first. Then when I ripped into to csr he said we will escalate this to a second level agent and put the money back on the giftcard in 2 business days, and call back if there is problem. This sounded very shady so I told to put his supervisor on. He put me on hold for 10 minutes and when the supervisor finally gets on the phone guess what I was right. They were not going to put the money back on the card and I have to wait for the refund 3 to 6 business days which could be as long as 8 business days and call back if there is a problem. Wow!! They ruined my daughters birthday and now want to tell hold on to my money until they are ready to give it to me. I have filed with the FTC and will be filing with the BBB. I know that you don't cancel cards without authorization and then tell you that you asked for it without speaking to you first. Useless service and dishonest company with multiple sites under different names and corporate headquarters with all call center outside the USA. I hope you read and understand that they do this quite a bit. I have used them three times and every time it's about a 2 and a half week wait and the customer service is horrible at best. It's not about the money it's about the trust in this company to provide a service so your loved ones my have a special day or time. They do not care and will only communicate with you if you leave an review on a site like this. "

"Unreliable, dishonest in my opinion....avoid this company. Ordered a $200 amazon e-gift card. Website said it would be emailed to recipient in about 2 hours, which was crucial as I wanted it to arrive same day. Simple enough, it's just an email. Email apparently was never sent. Took forever to get support. They said "check spam folder"...but I run the domain, it's my company, it did not go to spam...besides, I got their emails to me, so no reason it would be tagged as spam or an employee of mine (and I review all spam). They basically did not send it as promised. Now they say no refund, even though this was a time specific request and purchase, and commitment they failed to meet. Avoid this company at all cost, they are dishonest and not willing to do what is right when they make a mistake. Even said I could talk to a supervisor, but they just put me on endless hold. Finally got someone....the support is in South America, not even in the US, so they are bit hard to understand as well. They said 1-15 days to review and no assurance I would get a refund. So I have to waste time now contacting the corporate office's registered agent now, state AG for complaint, and CC company for reversal. That's fine, it's the principal that matters, and nothing worse than companies operating on the internet who try to hide locations, or use shell companies, or have you talk to robots, or use small print as excuse...all so you cannot find them to press the complaint directly to the Board or ownership when you cannot get fair treatment. Simply refund the money when you screw up, be professional and courteous. That's what honorable companies who respect customers do. This one does not. How a company acts in situations like this reveals their character and speaks to the leadership."