"Item did not arrive. I ordered balloons to be delivered by christmas eve. No sign of them. They have no interest in sorting it out or offering a refund. They are a scam. Avoid if you do not want to lose money."
"My friend ordered a gift for me for Christmas, it never arrived. A man called me from 0034 968 752 283, he said a third party company is trying to deliver and no one is in the villa, I told him I do not live in a villa! I gave directions to the address, which he confirmed was exactly what he had on the order and still nothing arrived.
He called again stating the order was a 'F***ing' mess and laughed.
Nothing has been heard from this company since! No-one answers the number above and no response to text messages.
The terms and conditions on their website have been concocted to cover their fraudulent behaviour! They will not refund if the address is wrong (how convenient!!!) They promise aftercare sales, this is clearly false representation and of course they promise satisfaction guaranteed, from the comments below there are a lot of unsatisfied customers.
No attempt to deliver has been made.
There have been several complaints registered on SiteJabber, Better Business Bureau and the Complaints Board about the Jagma Group LLC./ Giftblooms. They are not reputable and unprofessional.
DO NOT USE THIS COMPANY THEY ARE FRAUDSTERS"
"That tried to charge us extra for their failings. Read the reviews and stay away unless you want to potentially lose your present and/or money.
There is zero customer service and it is hard to get in contact with them. Search their website. They do not even have an address!"
"Extremely disappointed! It is a fraud! They delivered the cake a day after the birthday and the cake was horrible! No one even bothered to inform me that the delivery will be delayed until i followed up of the day after the cake was supposed to be delivered. Pathetic! I shelled out almost USD 85 and they delivered a cheap, burnt, and amateurish looking cake, without any finish! I have the pictures of the cake if anyone wants to see!
Very disappointing. Their feedback email does not accept a single star or a double star. So you are forced to give them a higher star rating. They are a complete fraud! "
"I ordered a cake and balloon bouquet to be delivered the cake cost $114.42 and never was delivered and only 2 out of the 6 balloons were delivered... With No card they just handed it to him and left. Emailed over and over NO response. Told them I was going to dispute charges and finally got a computer email back saying they would look into it. Well to late you ruined it and I am still waiting for refund. Very angry."
" I ordered a bottle of champagne for a 40th birthday surprise for my brother who was on holiday. I used Gift Bloom's next day delivery service.
I received no confirmation of the transaction and they didn't deliver the champagne.
Two days later, I received an email advising that the product was not in stock but that they could send an alternative the next day (after he had returned home!)
I asked for my order to be cancelled and they did refund me but the surprise was ruined. "
"She loved it! I'm happy with the service"
"I would give 0 stars but I have to pick 1. They're liars, thieves and I wasted 45€ on a cake that never arrived. WASTE OF TIME AND MONEY. WORST COMPANY EVER. THEY SHOULD BE SHUT DOWN. "
"GOOGLE !!!! CHOP CHOP AND SHUT DOWN THIS WEBSITE!!!! As a former advertising consultant, I know you can do this!
giftblooms making its way across the net and setting the tone for scams leading to identity theft. August 25, 2019, I purchased balloons from this company in the tune of $164.08 for my family in Australia. It is now September 3, 2019 and they have not received the balloons welcoming a new baby. I have reached out to giftblooms many times and the ONLY response I received until today is a copy of my own message sent to them. When I did not receive a response from the company that was so eager to take my money, I reached out to my banking institution for assistance in this regard. NOW the matter in the hands of investigators to try and assist me to retrieve money that was taken wrongfully. I alerted giftblooms of the action that was taken and today I receive a message saying "Order Cancelled" NEWS ALERT GIFTBLOOMS!!! If you cancel an order you failed to provide it does not give you the right to keep ones money.
Taking money from trusted souls and not providing a service is FRAUD and FRAUD is a CRIME!
"
"I never received the order, they didn't answer the tickets, dont buy anything there, was a gift present and was the worst service ever and they said that they delivered but its not true and the dont give me my money back"
"My review for giftblooms.
BEWARE!! DON'T BE FOOLED BY THE POSITIVE FEEDBACK YOU SEE!
It was a very BIG MISTAKE to trust this kind of website right away even though I read some of its very nice reviews in the internet.
If you are going to search it on the internet, you will find lots of 5 stars and 4 stars on its reviews attached with the "customers" positive feedback.
Based on my observation as one of GIFTBLOOMS Customers, 99% of the positive feedback you find in the internet are FAKE, 1% of the negative feedback you found is TRUE!
What makes me say this? I am a their new victim in this.
I ordered Nirvana cake ($59.99) last August 11, 2014. I paid $72.68 inclusive delivery cost ($10.95) + payment processing cost ($2.06). The status of my order that date was "processing" after they charged it to my account and August 12, 2014 expected date of delivery as per giftblooms customer service representative I spoke with via phone.
Then a few minutes to that, he called in, telling me that my order is not available. I asked him for other alternative to replace that Nirvana cake, but he only gave me 3 ugly cakes that is very far from my ordered Nirvana cake, they are my only options for replacement.
Then I went to their site again looking for other options. Since I cannot pick one among those three.. I asked him if I can change my order? Instead of Cake, I would like to change it to, Guylian Belgian Chocolate & Two Hearts as One Teddy Bear. I know that exceeds the one they charged to me but I told him I am willing to pay more just to change my order to that and good thing he said, I am only allowed to change my order by choosing among the 3 ugly cakes given. So I told him, since my order is not available, I won't pick any of those since its not of my preference. Please cancel my order then!
Right after that, I received an email from them updating me that my order has been cancelled.
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This is to confirm that your order has been canceled as you requested.
Please note that depending on your financial institution it can take up to 3 to 5 business days for credit to appear on your method of payment if a credit is issued on your account.
Best Regards,
Customer Service
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Until now, I didn't get any refund from them! I kept on sending email, tried calling them but I didn't get any feedback from them about it!
"
"Ordered Roses 3 days later, still is yet to arrive! "
"FAKE Company. Product never got delivered till today. pathetic customer service, rude and they dont even bother to call back and update about the order. they have taken the money from the bank and now after talking to them for few times, they have stopped answering the calls. DO NOT USE THEM. FRAUD"
"DO NOT USE THIS COMPANY!!!!!!!! We are a gift basket company and they have been ILLEGALLY using our photos on their website. They put their logo over ours and have other companies fulfilling these orders. We have been asking them for over a year to remove these items and still nothing. They give us the run around and then have the NERVE to order off of our website as a customer to SEND TO THEIR CUSTOMER. This company is also SENDFLOWERSANDMORE.COM. PLEASE PLEASE PLEASE DO NOT USE THEM!!!!!!!!!!!! They use paypal to purchase and then try to open claims that "they" never received the item because they have it sent to their customer."
"I ordered a plant arrangement and it was nothing like the photo, different pot, only one plant. I emailed giftblooms with the photo and they said they would investigate and then they just sent me an email saying it was delivered. No reply to any further email. I would never use this site again."