"Order received quickly, and was just what I anticipated. Very satisfied, and will order from gigaparts again."
"Had to talk to on line support a few times. Was good. The guy was there on a Sunday evening, go figure. Typed to him later in the week. Everything went well. Installed the antenna yesterday with no issues."
"Great service. Answered questions promptly for a time crunch order.
Next order through gigaparts.com for sure. "
"Great company to order from. Great prices too!"
"Brought a Yaesu FT991 on the thanksgiving sale for $1124 that was out of stock for 2 to 4 weeks when I checked out. Checked a few days later and now miraculously it was back in stock. I called to make sure it was going to ship and they now raised the price $300 additional. Said that it was not charged on my credit card as it was out of stock at the time of sale. They told me when I confronted them that they don't charge the credit card till it ships. They led me to believe that I brought a radio and would not email me the receipt until it shipped. I brought a screwdriver antenna and tuner for this radio, however I have no radio unless I want to pay $300 more. This thanksgiving sale was obviously a scam and if I had have realized it at the time I would have brought from HRO who had the same pricing. I went with gigaparts as I have been buying all my gear there. I brought 2 radios and numerous accessories in the last few months alone from them. Really left a bad taste in my mouth as I'm a new general class ham and this was going to be my first HF rig hoping to get on the air before the holidays. Called the manager Steve to try and sort this out and he basically told me to get lost. "
"Quick delivery and great prices!"
"Price was good and the delivery was excellent,"
"Great price, great service. Will use again!"
"Excellent follow up and communication with associate.
Thank You!"
"I have had the opportunity to search for the best deals on the web, and for 90% of what I buy, I end up coming back to GigaParts for the best deals.
My orders have been fulfilled and shipped without incident. No mistakes, no issues.
I am impressed with their service and will continue to do business with them."
"great service excellent service "
"Great prices and I can't believe how fast they shipped my order! I placed an order on Black Friday and it was out the door the next day (Saturday)."
"I almost always buy my ham needs from Gigiparts. The prices are always competitive and seeing how they are not too far from me, the shipping service is second to none.
"
"The shipping was fast and the price was right. I haven't had the time to check the whole radio out, but I will get to it."
"Very fast shipping would shop at GigaParts again
"
A rep from GigaParts, GigaParts, has responded:
“Hello,
I have reviewed the details of your complaint. GigaParts never received an actual order from you for the FT991. To secure the price offered on our website, at any time, the transaction must complete the checkout process. Placing an item in your cart does not secure the price. If an item is out of stock, checking out still secures the price of the item. You are not charged until the item ships. Once your order completes successfully you will receive an order confirmation from GigaParts with an order confirmation number.
Prices are subject to change at any time on websites. You were apparently shopping during our Black Friday &/or CyberMonday sales. These sale prices were removed at the end of the sale, thus the increase in the price of the product.
We would be glad to assist you with an FT-991. We can get one out the door for you today at the current web price. We will also give you a one time free shipping upgrade to deliver in 2-6 business days. We count you as a valued customer and would be glad to assist you by phone to immediately confirm your order is completed successfully. You are welcome to ask for me.
Sue
GigaParts Customer Service Supervisor”