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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2019-12-24

Muy buen servicio

"Muy rápido el envío y en excelentes condiciones."

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Verified
5/5

2019-12-23

First time ordering from GigaParts

"The two items I ordered were shipped same day I ordered. I received both items in the condition I would expect. Excellent experience ordering from GigaParts."

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Verified
5/5

2019-12-23

TH-D74A

"GigaParts is an excellent company. I recently ordered a Kenwood TH-D74A. It shipped quick and I got it in a couple of days. But here is the coolest thing thing about GigaParts. My radio came in a sealed box. The radio works great. When I was attaching the belt clip I noticed it was broken. This was not caused by something that GigaParts did. It had to be that way from the factory. I emailed GigaParts asking about how I could get this fixed. I didn't expect them to get me a new one, but tell me how to deal with Kenwood. Instead, GigaParts is sending me a new belt clip. Now that's customer service and shows how they care about our satisfaction. Thank you GigaParts! You can expect more orders from me."

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Verified
1/5

2019-12-22

Could be lower

"The item I ordered arrived in a reasonable time. I ordered a SSM-17B speaker/microphone for my Yaesu FT-25 and FT-4V hand held radios. Both radios on the GigaParts website list this as an accessory. However, it did not work with either radio when it arrived. I contacted GigaParts right away. They said I could return it and gave me a RA #. So far so good. The catch was that I had to pay the shipping back to them which would be almost $16 on an item that cost $25.95 plus $9.85 shipping. So, on an Item that cost me a total of $35.80 I would net less than $10 if I returned it. When I asked why I had to pay the shipping to return a broken item they told me it was because of a contract with the Mfg. I guess I understand that they don't want to lose money but... I am not sure but I think that if they had to refund the shipping then the Mfg. would have to reimburse them and so they have this contract that makes the buyer the one that takes the hit.
I called Yaesu and talked to a Technician, who when he first looked up the two radios could not find the SSM-17B listed as an accessory at first. Interesting. After some digging and checking he found something that said it should work. He said he would investigate further and get back to me which he did. His report to me went something like this. He found there at their location a radio I think it was the FT-4v and a SSM-17B and when he first inserted the plug into the radio it didn't work either but after several insertions it finally worked. He suggested I do the same which I did but to no success. I have decided that I will probably keep the item and do some experimenting on it and maybe I can get it to work. However, I will probably try to buy thru a seller that offers free returns.
"

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Rep reply posted 2019-12-27
A rep from GigaParts, GigaParts, has responded:

“Thank you for taking my call! I am very sorry you received a defective item. We depend on the manufacturer quality control to prevent this from happening. I appreciate you allowing me to assist you in getting this resolved! I will be back in touch once your return arrives back to us. ”


Verified
5/5

2019-12-22

Thanks a lot for a nice deal.

"It was very quick delivery. I will buy from you again."

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Verified
5/5

2014-12-30

Impressive service

"Excellent communication regarding my order status and faster than expected delivery date."

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Verified
5/5

2019-12-20

My new radio from GigaParts

"My equipment came fast and new. I will buy from them again. I love my new radio and the programing software."

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Verified
5/5

2019-12-18

No issues

"Ordered radio, it came quickly, status communicated clearly, no complaints."

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Verified
5/5

2019-12-18

Simply Awesome

"EZ online ordering. Excellent prices. Double boxed items. Fast shipping. Doesn't get any better than that :) "

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Verified
5/5

2019-12-16

Great dealer!!

"I've bought several items from Giga Parts and found them to be priced right, quick delivery. Recommend them to all my friends"

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Verified
5/5

2019-12-14

Very fast.

"Very fast and good atention. 73's"

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Verified
5/5

2019-12-14

Very Happy

"Fast delivery, good communication, great price!"

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Verified
5/5

2019-12-01

Superior Service

"The final shipment of what I've ordered, so far has arrived safely, promptly and in perfect condition. I am extremely pleased with Gigaparts prices, selection, and outstanding customer service. I should like to say the service agent Dallas gave outstanding personal service. You use a five star rating so I give you five stars. But by my rating, it's ten out of ten.
Rees E. Barr KK6KXP
"

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Verified
5/5

2019-12-14

Very Good Service

"Ordered an Antunio from them. They were able to answer my questions via the "Chat" window before I placed my order. "

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Verified
5/5

2019-12-14

First time GigaParts Customer

"I came to GigaParts based on online comments. Very pleased with their website - super easy to research products because they provide a lot of information for each item. After a lot of research, I selected a complete minimal ham shack. Communications about the order were clear and complete. Components arrived precisely on time. Prices were very good and customer service was excellent! Couldn't ask for anything more.
I definitely recommend GigaParts for any new ham! I will be a recurring customer.
"

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