"Bought a new ft 991a - $1200 which started malfunctioning 3 weeks after purchase. Refused to take return or refund money because it was more than 10 days after I bought it. It took 7 days just to ship it to me. It showed on the product page a 3 year warranty- not manufacturer's, not limited.
I still have Yaesu's warranty, but who wants a buggy radio.
When spending a lot of money on a new electronic products be cautious buying from Gigaparts. Better yet avoid them altogether!
Steve -K9STT"
"I got just what I needed and in a timely manner. It was a small order of parts."
"I have had prior dealings with this company before"
"I bought an open box power supply and it was in like-new shape and in the original packaging. The shipping was fast too. Excellent purchasing experience."
"Ordered a new Dx3000 to replace one UPS destroyed on the way back to Yaesu.
The got the radio out the door fast, and I had it the next day. Always helpful on the phone too.
"
"Not only was Giga $30 under MFJ list price, but they also shipped the tuner quickly and added a free Icom hat."
"Ordered on line. Was simple and had my order in 3 days. "
"THE BEST SERVICE AND THE SALS STAFE IS ON TOP OF WHAT THERY SELL"
"Best price and was delivered on time. Met my expectations 100%"
"Ordered product and arrived quickly. Packed very well."
"Fast and easy purchase online and the item options listed right there and fast delivery "
"received order quickly and as ordered great support documentation thanks"
"All parts were delivered on time and work great."
"Always Fast and Easy to deal with!!
One of my "Favorites"!"
"GigaParts has always offered great service at a very good price. Will continue with them being my first choice of dealers to deal with."
A rep from GigaParts, GigaParts, has responded:
“We are sorry to hear you have a problem with your radio. The radio listing states, “Includes 3 Year Manufactures Warranty.”
We never want to disappoint a customer, we try to set the right expectation by also stating in our website policy, and confirming in the terms accepted at checkout, that there is a 10-day warranty against manufacturing defects through GigaParts from the date you receive your order. That is the time frame that the manufacturers give us to assist with a defective item.
We are still willing to follow through with the assistance we offered beyond our normal policies, in helping you get the radio to Yaesu, and helping to expedite the warranty process. We are confident Yaesu will be able to resolve any issues and make sure you have a fully functional radio. Please reach out to us if you would like to take us up on our offer to assist.
Sue
Customer Service Manager
”