"Excellent. No complaints. "
"I was pleased to find a good company and sales people on line and bought about $1,500 worth of equipment. My last purchase was a vertical antenna and when it arrived it was the wrong one. I noticed on the order list that they / I made the mistake of not checking it and would have seen the parts number for an antenna I did not order--it was for 10/12 m and I wanted the 10/40 meter, displayed very close on the web page.
I called to return it and found out from UPS the shipping would be $70.00 and then a $30.00 restocking fee. That's about $100 cost to me for a $130 item sent to me by mistake.
I am happy to report that Gigaparts refunded the full purchase price--$140.00--for the returned antenna. I will continue to order from them, as I recently did.
Bob Chianese WA6LCC"
"I ordered two items on Gigaparts web site. I was informed that one item was out of stock, but would be shipped in 2-4 weeks. I received that item in less than two weeks, and the second item is on it's way to me. All in all, a pleasant experience."
"Hardware arrived on time and in good condition. Great service and support. I've used Gigaparts before, and will use them again. "
"I have dealt with Giga Parts in the past. This recent experience was the same excellent quality as the last. That's why I made another purchase from them. The price was good and the online chat service was very helpful answering my questions.
I will buy from them again. W5WJH...."
"The Tyt MD 2017 with GPS radio was faulty (bad screen) out of the box. Called and received RMA. But had to pay return shipping. So I have spent $40 on shipping and wasted hours getting to a shipping office that was open on a Sunday so that it would be shipped in the 6 days they allow for a return. Now I have to wait to see if they are going to charge a 15% restocking fee. Such a waste of time."
"The insulated terminal crimp dies do not crimp enough to hold the wire in place. Mfg's fault, not GigaParts."
"Prompt Shipping! Excellent Service!"
"In stock of course Very happy with the service You Guys are great
73 Dave NU4N
"
“Dave,
Thank you for confirming you did not mean to leave less than a 5 Star rating. We appreciate you taking our call and letting us know that we did indeed meet your expectations.
73,
Sue
Customer Service Manager”
"I don't have a lot of money to spend on my hobby. I always feel I get my money's worth when I shop here."
"I was lent the RigExpert and it was such a great experience that I had to have one of my own. I called the store closest to me and the shipped it that day. Two days later I was testing antennas and comparing it to the one I borrowed, it was great. Thanks a million for the prompt service."
"great service fast service. was on back order but came as soon as they got some in. Great company"
"I like very much...good and fast"
"Fast service and excellent products - I just wish they would update the order status on their site so I could see progress and shipping info there ... other than that they are the best!"
"The package was guite large for this item but it was extremely well protected and it was here before I knew it. "
A rep from GigaParts, GigaParts, has responded:
“Ian,
I am sorry that you received a defective unit. We depend on our manufacturers quality control and handle returns according to the policies on our website. We have refunded you in full for the radio, we do not charge a restocking fee on a defective unit, and we did a refund for the initial shipping you paid. I wish you had spoken with us regarding needing more time for your return, we could have obliged.
73,
Sue
Customer Service Manager
GigaParts,Inc. ”