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Product & services pricing
3.13/5
Chance of future purchase:
3.93/5
Shipping & packaging:
3.75/5
Customer service:
4.29/5
Return/Replacement policy:
3.13/5


Verified
5/5

2024-12-24

Parts order

"Kept informed of parts ordered and delivery. Great service."

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Verified
5/5

2024-12-16

Great product selection, price and special free shipping offer over $75.

"Couldn't ask for more. Great product selection and pricing. Quick confirmation and delivery."

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Verified
1/5

2024-10-16

Bad delivery experience

"No updates, no photos, no tracking number. "

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Verified
5/5

2024-09-29

Great costumer service at the parts department

"Guy at the parts department has amazing costumer skills very welcoming and pleasant goes above and beyond to help "

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Verified
5/5

2024-09-26

Straight forward

"The product was as advertised "


Verified
5/5

2024-08-08

Amazing experience

"Kelly made the buying process smooth and easy. It was very pleasant working with her and the rest of the people at Gillman."

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Verified
2/5

2024-07-08

Parts desk.

"I was there for over 25 minutes to pick up a part. That had already been delivered.There was only one other customer in front of me. Everything else was great."


Verified
4/5

2024-07-03

Good parts

"I ordered some parts online. The price was better. The parts came in at 2 different dates. This is understandable due to availability.
Purchased some plastic clips in store. 3 bucks per. It’s about 10 cents in plastic. The guy knocked off a dollar per. Still really high.
"

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Verified
5/5

2024-07-01

Professional service

"Great customer service and cargo carrier arrived well packaged. I highly recommend them."

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Verified
5/5

2024-06-30

Excellent service at Gillman Service SW Parts

"I ordered some accessories from Subaru.com and had them delivered to the dealership so that I could meet the folks there and ask questions about some other accessories I might like to buy. One of the accessories, a third party accessory, could have easily been bought at another store. It was on the website though so I added it to my order. Because the part was back ordered with no predicted restock date, they refunded the amount of that part, rather than have me wait for an unknown amount of time for it. Grateful for this. I would have waited and gone without until the accessory arrived. Instead, I drove 10 minutes North, picked up that accessory at a national computer/tech chain store and am using it now.

I also want to give a shout out to the service department for rushing an accessory order after I asked the person who sold me my car about it. They told him that if I placed the order online before a certain time, the part would be there that afternoon. So when I came to pick up the car later that day, the accessory was already installed in my car.
"

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Verified
5/5

2024-06-26

2006 Outback Parts

"Great service by parts team."

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Verified
5/5

2024-06-09

No #1 on Price

"Great deal. I will continue to make purchases from you. "


Verified
3/5

2024-06-05

Part is instock at location...not exactly.

"Ordered a part from location, because according to the website, the part was available for pickup. But after my online purchase and waiting 1 day to pickup, I was disappointed, after driving 40 mins, the item was not in the location. After an additional 24hrs. I was able to pickup my part."

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Verified
5/5

2024-05-14

Super Excellent !!!

"Good quality of the product and excellent services!!! Very professional for the delivery!"

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Verified
5/5

2024-05-13

no problems at all

"Ordered online and parts came a few days later for pickup. "

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