"Great products at a great price, fast delivery
!!!!"
"i loved the quick and easy pick out and the array of choices that made it easy to find the perfect fit for my boyfriend."
"Love the live try on. Allows different views."
"Not only was it damn near impossible to order Multiple dofferent Colors of Air Optix (because your site refuses to allow separate orders of the same Type of lense); but the Ridiculous site Refused to accept Any Valid credit card!! It Repeatedly said Declined, for 5 different Valid cards, when in fact None were ever Charged! Then even Paypal would not work in a web browser! I complained, and they gave Useless "fixes" that fixed Nothing, and they refuse to fix their Own Website! The ONLY payment option was finally Paypal - with the Same "declined" credit card!! Stop lying about taking credit cards when you Refuse to do so!!"
"It’s my first time ordering when I get glasses I will give an update since I am a senior citizen it was easy ordering online and I was able to take a picture of me with glasses on now just waiting for delivery and their prices are great "
"My girlfriend used Glasses USA and had a great experience. She recommended them to me since i needed new glasses. They had exactly what i was looking for and checkout process was easy. I also got a discount code for signing up. I highly recommend this company and cant wait to get my new glasses."
"I ordered glasses based on the advertisement turn times. Date came and went with no communication. Customer seems is all bots and you can’t get to a human without dealing with their AVR system. They took my money and my order and I eventually cancelled after multiple delays and no information or eta. Gross experience, total waste of time. "
“Hi,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, due to the delay on the order, and for that, we do apologize.
Since eyeglasses are medical devices, we produce your order with precise attention to detail so that we can get your order just right, and then we check our work to be sure we’ve crafted what you need.
Unfortunately, your glasses did not pass our quality inspection process. Production was delayed because of this, but please know that our team is on it to get your order to you as quickly as possible with the frame and lens specs that your vision needs.
Upon checking, we sent you an email informing you about the delay of your glasses. On the contrary, we've received your request for cancellation and refund.
Yours truly,
GlassesUSA.com”
"Regretting placing my order due to prior experience."
“Hi,
We're sorry if you encountered any difficulties in your previous experience, and we appreciate you bringing this issue to our attention.
We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone every day from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com”
"Easy and convenient
Hope to be a happy customer "
"Had trouble navigating the site."
“Hi,
We're sorry if you encountered any difficulties while placing your order and thank you for bringing this issue to our attention.
We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com”
"love your availability and easy way to use"
"I do not like doing business with companys that won't allow mw to speak with a person! It's been more than 6 days and I still haven't received my glasses."
“Hi,
We're sorry if you encountered any difficulties reaching our customer service support.
We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
You can reach our Customer Care team for assistance every day from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Your glasses are in processing and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com”
"Just needed to verify what size was sent, not sure why I would have ordered a small which were delivered and too small.
If they had been the medium size delivered a large would have been needed which is not an option for this frame.
Hopefully the Mediums fit better!"
“Hi,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to place an order they prefer.
You can reach our Customer Care team for assistance every day from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com”
"I would rather give 1 star. Never experience like this, so hard to get my contact lens done, it's been 20 days. The other website just asked some number I, as a customer, can be flexible to type in. Very flexible, simple and very fast to get the contact lens delivered within 7d. For this website, everything must be official, must be up to date. I just want to order my stuff with the prescription I know. So took my 20 days, 10+ emails back and forth for communication and didn't get contact lens done, so hard and annoying process, waste time waste time. definitely will not use anymore."
“Hi,
We’re sorry to hear that you experienced difficulties with your contact lens order. By law, we have to verify your prescription. As we had stated in our emails, the prescription that you first provided us is for glasses and the second is not an official contact lens prescription.
On the other hand, we also informed you that if you would like to proceed with the contacts prescribed in your prescription, we can exchange your order for an additional cost.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com”
"Found styles and colors that I like and hopefully will be great! Much less expensive than at the eye doctor "
"I have ordered from Glasses USA in the past. Their glasses are high quality. "
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
We’re sorry to hear that you experienced difficulties with your contact lens order and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
We are glad that you managed to place your order despite the challenges you have encountered. Your order is now in process and we will send you an email for updates.
On the other hand, we do accept credit and debit cards. If you encounter the same issue with your future orders, you can reach out to us so we can assist you further.
You can reach our Customer Care team for assistance every day from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com”