"I got very prompt service to my e-mail questions from Saloni and Jennelyn. My two questions about, first, pupillary distance being different for each eye and, second, specifying another frame for a promotion at GlobalEyeglasses were both handled to my satisfaction. I am waiting now to receive my eyeglasses in the mail."
"This is my first time ordering glasses online. I ended up at Global had a 6 day delivery option. I just ordered so I have not received them yet. I did email about a coupon that I received right after my order. I received a fast response and the answer I was looking for. Saloni Gupta was great. ..I can't wait to receive my new glasses! "
"Good level of communication. When I had queries and wanted to update my address on an item I had already ordered, I sent emails to do so and the person who responded to my emails,Saloni Gupta, was very helpful and cooperative. Excellent communication and cooperation. "
"I ordered a pair of progressive lens glasses. It took 17 days to receive them which I find acceptable. The price was about half that of their competition. The "try on" feature was a little clunky but acceptable. The glasses are exactly what I ordered and the lenses were perfect. Now that I know they produce a quality product, I am planning on ordering a second pair. You can order your glasses with confidence from this company."
"Global Eyeglasses is bending over backwards to please its customers. The first pair of glasses I ordered from them I returned because the lenses were too thick because of a prism. The return process went smoothly and credit was issued. I ordered another pair from them with thinner lenses. I dealt with Sachin is customer service and the communication was excellent...prompt and responsive. All in all a good experience."
"I Was out of town when I placed my order and got and couldn't return for 5 months and I had my order sent to my school mail box and since I didn't pick it up on time, it was sent back to sender. The good thing was that they didn't just refund me the money, instead Saloni from GlobalEyeGlasses contacted me and kept my order until I Returned and sent it back to me. This was very helpful as I didn't want to replace the whole order of 4 glasses again"
"It is a long story.
But I had to return my glasses because they did not make them according to my order.
But otherwise they did what they can to help me.
I will come back to Globaleyeglasses in future."
"I am very dissatisfied with global eyeglasses, they may respond to emails quickly but depending on who you get, info is not factual and misleading. I had one rep. just trying to get his rating to a 5 by making promises he could not deliver. I placed my order on 6/25 and it is 7/11 and I still don't have my glasses. Their website says 70-80% of their orders go out in 3 days, well I did not have a complex Rx and I am still waiting I have ordered from another eyeglass site online and I will be returning to that one. I wanted to try global eyeglasses but I .don't think I will be ordering again."
"ordering glasses online with globaleyeglasses.com is easy. and the ability to email the prescription to sachin assures that another person will review the input for a correct prescription. I am eager to get my glasses in the mail. thanks sachin. "
"Great service from Genalyn, and love my glasses! Have three pairs from Global Eyeglasses that I'm very pleased with."
"I messed up my prescription and when to live chat with Michael to help me fix the problem so I can get a new pair. I'm so glad I went for a live chat Michael really helped me out so I could get a new pair."
"I have ordered from GlobalEyeglasses.com several times. They are always helpful, efficient and kind. Saloni, a customer service rep has been very helpful and went out of his way to assist me with my last order. I will surely use GlobalEyeglasses.com for my next eye ware purchase!"
"They give excellent customer service. I worked with Saloni, and there was a problem with my order. She was very effective in communicating with me, and cancelling the order."
"I just ordered glasses from Global Eyglasses, this will be my 5th pair from them. I have been completely satisfied each time.
There are tons to choose from and the website has an app to try them on from a photo or webcam, I found most useful. I ordered them on the evening of July 3rd and thought they would probably get the order the follwing week. However I neglected to include the prescription, I received an e-mail from Jennelyn of Global Eyeglasses the morning of the 4th asking for the missing information, pretty good turn around time."
"Customer service was excellent. All my questions were answered. I cant wait to purchase my first pair of glasses!"