"I like this store; they have great prices on the latest games. I got HL2 Collector's Edition for 49.90! That's 30$ cheaper than the MSRP.
My only gripe is that they were late on shipping. I ordered 2nd day Fedex and got it after 5 days. Good store overall. "
"I've been ordering from GoGamer for roughly 3 years now and have never had a bad experience. Always great prices with quick delivery."
"They shipped it fast all right, the next day as promised, but they shipped to the wrong zip code made by their error. Even Mapquest had a checking utility to verify the address matching with the zip code. For free. This company made a lot of mistake in shipping lately. [sarcasm on]Maybe it's time they neeed to hire shipping people paying attention to what they are doing or at least know how to read or write. [sarcasm off]
Update0: No one is that fast to order (3/15) and write a good review for GoGamer in the same day (3/15) like DorkOff 1 post after me, unless that person also works for GoGamer. He probably got laid off from CNN or 60 Minutes then got a job there.
Update1: 3/17 Call Gogamer 1-***-***-**** and hear the message "You reach overflow line of Gogamer, press 1 to leave a message for Gogamer, press 2 to leave a message for Computer expert". Press 1 -> "There is no such thing of leaving a message". What? Try that for Fun of the day, folks.
Mar-25: Well I called their CS few days later and they are very fast to blame it's my fault to give them the wrong address. After I told them look at their info about my address and about where they shipped, the blame is now shipped to the shipper who typed in the wrong zip code. Well it's too bad, they hire stamp.com at the first place. It takes few days later for the package finally arrived to its destination, after I have brought it to their attention because their system can't check where it shipped to once it's out of their hands. They have the same shipping # as I have but the CS told me he couldn't see where it shipped to. They need a lot of fixing in their shipping dept and whom they hire to do the final shipping."
"This was my 2nd order from gogamer and both times they have had some of the best prices I've found and great shipping"
"Ordered GTR from gogamer with standard overnight. The product was shipped and arrived on time. Gogamer continues to get my business because they carry games that I cannot find at any other store."
"Ordered KOTOR 2 pc game on 2/8/05 at 3:30 pm CST with overnight shipping. Received game at 4:00 pm the next day. The price including shipping was less than local stores."
"I ordered Homeworld 2 for a total of $7.89 including shipping. It only took a week to get to me, and the site said the game was jewel case only, but it was the big box version, which was really cool of them. A highly recomended store. "
"I've been buying off and on from this company for many years -- I even remember back when they were known as compuexpert.com -- and have always been satisfied with their service.
My most recent order caused them to call me at home and ask a number of questions, apparently in an effort to avoid fraud. I had placed a $300 order for the holidays and was shipping to an address other than my billing address. That address is registered with my credit card company however, so I'm not sure why it was a problem for them.
In short, they were very hesitant to ship to this other address (where I was going to be the following week for the duration of the holidays) and I finally agreed for them to ship to my billing address after getting their assurance that the package would arrive before I left. True to their word, the package arrived promptly within 2 days.
Overall, I'm satisfied. It was just a little inconvenient that they wouldn't ship to an alternate address even though it was registered with my credit card company."
"Good prices, received product in perfect condition. Great shipping prices, anywhere from $1.99 to a more reasonable $5.99 FedEx 2-day air
Highly recommended"
"Dec 13, 2004 Update: As of 12/7, I have received the correct item, however, I have emailed GoGamer.com twice since receiving the product to find out specific instructions on how to return the game, like if I need an RMA number. I sent an email once on 12/7, then again on 12/10. I have gotten no response, so until I get a reply, I refuse to return the product.
I had purchased Half-Life 2 Collector's Edition from GoGamer.com because at the time they were the cheapest retailer who had it in stock. Fast forward to today (12/3), when the package arrives. I open up the box in which the game was shipped only to find that the wrong version of the game was sent to me. I sent off an email to their Customer Service department and received a reply in about an hour. I send back my reply. Two hours later I didn't get anything, so I decide to call GoGamer.com up. After being forwarded to the correct department, I explained my situation, and was told that a reply to my answer was in fact sent. Well, I didn't receive it. I was also told that my replacement product has been sent or is in the process of being sent. By what method? I'm not sure, but I was informed that it was sent.
This was my first purchase from GoGamer.com and it hasn't been very smooth. If I get the correct replacement, I might consider doing business with them again, otherwise I'm staying far, far away."
"Placed my order on Friday 11/26, shipped on Monday 11/29 and received on Tuesday 11/30.
Everything went well and I would order from them again. Recommended!"
"Ordered on 11/26 paid for overnight shipping. Web site says usaully ships in 24 hours. Later 11/26 web site says shipping complete for my order. Yet no e-mail with tracking number, or explanation for delay. 11/27 credit card charged. 11/29 send e-mail for information on order. 11/30 no e-mail reply or tracking number or package. I consider this level of service unacceptable.
Edit: 12/1 Call from gogamer. My order was mistakenly shipped to another customer, and my item (Flatout)is back ordered, so the misshipped item will take a couple of days to get to me. They said they would refund the full shipping costs.
Mistakes happen and gogamer seems to have actually spent some effort to correct things.
I received item and was refunded my shipping charges as promised.
"
"Ordered a UK import game from their 48hr madness, great price, $1.99 shipping and it arrived in 4 days. Very happy with the game, great place to get UK imports in the US."
"Love GoGamer. Best Prices on games 95% of the time and the 5.99 FedEx 2 Day shipping is fantastic! Love The Freebies!"
"I ordered an expansion to one of my favorite games at midnight. It was shipped later that day, and arrived the next, and I used dirt cheap shipping. Though the plastic case was broken (this always happens to me), for the price I paid I am more than satisfied with this."