"I ordered the DVD Hard Case version of No One Lives Forever 2. Instead they sent me the game in paper sleeves, and when I inquired about it, said that they didn't think I'd mind. I asked for a refund or replacement, with no response over two weeks. Other items I have ordered from them have arrived broken or otherwise damaged."

"I've ordered from these guys for years, and their prices are very good. However, several months ago I placed an order for the following games: "Morrowind Game Of The Year Edition", "IL 2 Sturmovik", and "Max Payne 2: The Fall Of Max Payne." The first two arrived fine, and came with a note stating that Gogamer was out of stock of "Max Payne 2" and that it would be shipped at no extra cost as soon as it was back in.

Here it is December 12th, the order having been placed on September 28th, and it still isn't here. I sent an email using their webform, but I might as well have sent it to /dev/null since there was never even an automated response. Their website has always shown the order as "completed." Well, it wasn't.

This, in addition to bad orders in the past (shipped games I didn't order, didn't ship some I did order) is making me lean heavily towards other sources for game software.

[Update] Now, several weeks after a second and third email, I have still recieved no response whatsoever about the missing game that I paid for but they never shipped. They have really dropped the ball.[/update]

[Update2]I sent an email directly using an email client rather than their web form, and they shipped the game the next day. I figure that their web form is broken when using Mozilla, and that they may have never recieved the earlier emails. In any case, the order is now complete.[/update]"

"I ordered 2 game almost 3 weeks ago and have yet to receieve my order. I have sent numerous emails (got one oblige reply) and have called 4 times (did reach a live person once) but nothing yet has come from it."

"Great prices, with very fast order processing and delivery. I've ordered a number of times from this company and have never had any problems. A couple times I've ordered in the morning and my order was shipped the same day. You can find a lot of great deals in their 48 Hour Madness sales. In addition they often throw in little trinkets into orders (pens, CD opener, candy, mouse pad), which is a nice touch. My only complaint is not being able to order pre-order items along with current items. Instead you need to create two separate orders. Not a large problem, but a bit of a hassle."

"I ordered from this company two weeks ago. I waited a week and never received my order. So I called them. I was basically told that my item was on backorder and that it should be sent out in just a few more days. I checked their website and found out I should have been told that my item was on backorder. I waited a few days and never received a tracking number so I emailed them. They didn't respond. I emailed them again a few days later. STILL no response. I checked to make sure their email wasn't being filtered out by my spamblocker and I also checked to make sure my email address was valid in their system. They simply will not respond to my complaints. This has been two weeks, the game I ordered is still showing on backorder and I can't seem to get a straight answer from this company about when I'll be getting it. I can't understand why they are sold out considering every other store I have been to has this game in stock. I feel like they aren't even trying to fill my order and they aren't even trying to answer my complaints. Be VERY careful with this company. They will not go above and beyond the absolute minimum of what they have to do. I mean, I could have walked to California and got the game by now."

"I will be making most or all of my new game purchases through Gogamer.com. They are very quick with their 2 day ship. They consistently have the best prices, and I always find some super cheap, old or value priced game to go with my main purchase. I have purchased several times with them. Most recently I bought UT2k4 - DVD edition, Waaaayy better than doing the hokey pokey with the CDs."

"This was an excellent transaction. I placed my order at 3:00 PM and the order was shipped the same day. They use FedEx 2-day as standard shipping with excellent rates--up to 3 games only $5.99. I received the order a day early, with additional gifts they placed in the order as well. Excellent! Will definitely do business with again!"

"Exellent service and price. FedEx 2-Day hsipping good as usal. Recomended. "

"Web site said orders placed before 3:00pm PT would ship same day. I ordered at 2:00pm and by 5:30pm received a shipping confirmation email complete with tracking number! I ordered on Friday before Memorial weekend and received my complete order (including the candy and plastic ruler) on Tuesday. Exactly as expected given it was a holiday weekend. Competitive prices and fast shipment will bring me back to order more for sure! "

"***BUYER BEWARE***

I saw GoGamer advertise Half-Life Platinum Collection on PriceGrabber for $17.90. I sent out a purchase request (this was for business) to have five copies purchased. My company purchased them, but unfortunately was charged $24.90 per copy instead of $17.90 as they were advertising.

My first reaction was to call customer service. Upon calling them, I was told that was likely happened is I saw a 48-hour madness price and they forgot to pull the PriceGrabber ad when it was over. Unfortunately, I was told no one could help me via phone and my only recourse was to e-mail customer service.

I found it very strange I couldn't speak to a manager or ranking employee on the phone. So I sent customer service 2 e-mails to date and have received no responses. Way to go GoGamer, advertise wrong prices and ignore customers. Perhaps I should dispute the difference in the charge."

"Fast delivery, can't go wrong with these guys. Usually have the cheapest prices around, and the 48hr madness is always a great deal."

"Purchased one PC Game from GoGamer.com, order was processed and shipped quickly. This isn't my first order from GoGamer and it won't be my last. The prices and selection, top notch and I have never had to deal with their customer service (which is a good thing)."

"I have purchased over 30 games from go-gamer since '99 and always have a good experiance... I was looking for Teenage Munant Ninja Turtles and found it here for a great price... Fast shipping, Free T-shirt!!!! I love buying from this store and will continue to do so!!"

"I ordered 3 games that were in the 48 hour madness sale. They came as described and they came fast. I will most certainly buy from gogamer again."

"Ordered a game that came with a cracked CD, thats the first problem sometimes GoGamer's packing isnt good enough and the stuff floats around in the FedEx box, this is the first cracked CD I've ever gotten from anyone mailorder ever.
Next their policy is for you to return damaged games within 10 days. I sent an email simply asking how to return the game. No reply. I had to keep badgering them by email to get a response too MANY times. Finally I get an email that says and I quote:

Dear customer,



Please send us back the bad CD and we will exchange it for you with a new one.



Regards,



Robert

CompuExpert\GoGamer


Not very informative at all, only later do I find out there are specific instructions you need to follow for RMA's, however I did just what this guy said, just send it back to us.
I wait and wait and wait, and hear nothing from GoGamer, finally send an email to customer support and get the standard we never received it.
This would be the first package that got lost ever in the history of me using the US mail if it was actually lost, which I seriously doubt happened.
I think the game got there, didnt have the RMA data on it since they never informed me of what I needed to do, so I got the shaft.
Either way this wasnt a good experience and didnt give me confidence in Gogamer when something goes wrong.

1.CD shouldnt be cracked in the first place
2.Should have answered emails more promptly especially given their 10 day return period
3.Rep should have given me detailed instructions for sending something back
4.They should have pre-paid my sending the game back since it was their fault
5.Once the game was 'lost' on their end they should have offered to replace it, Customer service rep didnt even say 'sorry game was lost' just stopped answering emails.

I love Gogamers prices and speed of service, but the way a simple problem was handled gave me the chills over the company.
If you have problems you're in for trouble likely."