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Verified
5/5

2004-02-18

"Superb shipping speed, excellent selection. Been shopping with Gogamer for years now, having bought a dozen different games with them, and will continue to do so!"

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Verified
5/5

2004-01-10

"On Monday morning I ordered Battlefield 1942 (jewel case only..much cheaper) and Unreal 2 and by the afternoon saw Fedex had my order on their truck. Wednesday afternoon my order arrived; that was perhaps the quickest I've ever seen my order be filled and on a truck.
I will turn first to gogamer.com in the future for games I want.

Almost forgot - not big, but I got a free plastic calendar with my order which is perfect because I needed a calendar. Freebies are always a plus.
"

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Verified
5/5

2004-01-07

"To date I've purchased from GoGamer.com three times. The reason for my purchase has generally been their prices, but they have amazed me with how quickly they ship, and how trouble-free all the transactions have been.
Definately a company I will continue to purchase from, and without wondering whether my item will ship quickly, or be in stock, etc., etc.
"

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Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
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Verified
5/5

2003-11-06

"Excellent price. Shipped on time. Product as it should be. Well done!"

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Is committed to quality products and services
Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
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Verified
5/5

2003-10-27

"Great prices, many shipping options, madness sale, quick order processing, great selection, free stuff when you order, I love this place! "

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
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Verified
5/5

2003-09-28

"As always, excellent service w/fast order processing and shipment. Bonus free t-shirt and coaster are a nice touch."

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5/5

2003-07-20

"everything went well. shipping is pricey. "

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Ease of ordering online
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5/5

2003-06-05

"This is the second time I've ordered from Gogamer. Thier prices were good, both times they shipped quick and came with extras such as a T-shirt, a pen, a post-it pad, a magnet, and a bar of soap (???) in one shipment and a baseball cap in the other. I would recommend them to anybody. :)
"

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-25

"I have ordered 16+ games from them. NEVER had a problem. They have the BEST deals on the web, lowest prices and a 48 hour madness sale that tempts me to buy more games. Got to love it.

Just ordered Postal 2 today for $24.90. Weee

Highly recommended by me and I am shocked to see less than a 9.5 rating for them as my experience is a 10+ every time.
"

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5/5

2003-04-24

"GoGamer.com is the best. Their website is very easy to use and order from. I purchased two EQ expansions from them and they had quick and prompt delivery. Plus, their prices were cheaper than anywhere else. They definately have my business."

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1/5

2003-04-22

"UPDATE: Don't know if my posting here had anything to do with it, but I just received my credit less the shipping. I'll take it, but still will never order from them again.

Ordered software title and paid for overnight Fedex. Not only did they ship late, it didn't arrive until the following Monday when it should have arrived by Friday. Over that weekend, I purchased the software from another vendor. I then refused the Fedex delivery. Fedex confirmed receipt by gogamer.com of the returned delivery. I emailed 3 times over the next month to receive a credit back to my card. I got no response. I then called and spoke to Simon at Customer Support who apologized and said a credit would be issued immediately. They refused to give me a confirmation number. That was 3/24 and as of 4/18, still no credit has been issued.
Buyers beware!
"

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Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2003-03-26

"This is my second purchase from this company. The first order went well. However I paid for overnight shipping on this second order and it was not delivered by FedEx as promised. FedEx has told me to contact GoGamer to get a refund on the shipping charge. I contacted GoGamer and was advised they could not issue a refund for shipping until I receive the order. Since I have not received the order, and FedEx does not know where it is, how does this make sense? So not only am I out for the price of the game, but $10 for shipping on an item I never received. I will not purchase from this company again nor will I refer anyone to them."

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Is committed to quality products and services
Is trustworthy
Is consumer focused
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-03-20

"Gotta love those 48 Hr. Madness Sales. I picked up 3 games I've been wanting since they came out, paid one small shipping fee for all 3 games, and got a free T-shirt. Order placed on the 17th, recieved on the 19th. Awsome. Also, the last time I had ordered from them, all I recieved was the jewel case (fine by me), but this time I got everything, including retail boxes for each game."

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1/5

2003-03-18

"During checkout, I changed my billing address to match my shipping address. However, when I received the email confirmation, I noticed that the billing address was still showing my old address but I figured since GoGamer had shipped to both addresses in the past, there wouldn't be a problem. I was wrong.

I contacted GoGamer and was told that unless I provided copies of my driver's license and credit card by fax or email, they wouldn't ship. I refused and cancelled my order. The day after my cancellation attempt, GoGamer shipped my order.

This is the second time that Gogamer has screwed up an order. The first time (Dec 2002) they shipped by the wrong carrier and I didnt find out until the package had been sitting at FedEx for 5 days!

"

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
N/A
Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being knowledgeable
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Overall web site
Web site being easy to use
Speed of web site
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5/5

2003-03-15

"Great company, have ordered from them many times since they always have the lowest prices. 48 hour madness is the best deal I have ever found. Items are always shipped on time. Highly recommended."

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Is committed to quality products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability