"Beautiful product, communication was outstanding; and product shipped in a timely manner and arrived perfectly
"

"Item came delivered exactly as described - nicely packaged and not damaged. Very pleased with the fast delivery and service."

"I ordered 2 Ashley end tables. The shipping was fast and they were packed very securely.
The end tables are beautiful and nicer than described. Very happy!"

"Cabinet came in perfect condition. It was back ordered for quite a while but I was updated constantly. "

"On September 2, 2018, I spent over $3,000 at Goedeker's for a KitchenAid refrigerator, microwave, and dishwasher, a generic braided dishwasher connector, and a white glove delivery. On September 3, 2018, I received an email explaining that the delivery of the refrigerator would be delayed and would not ship out until October 8, 2018. I received a duplicate email on September 7, 2018 and again on September 14, 2018, September 19, 2018, and September 28, 2018. At some point mid-September, I called Goedeker's regarding the delivery of the items that were not delayed. I was informed that, although the emails I received did not specify all items being delayed, that was the case and I would not receive anything until October.

On October 10 or 11, the items arrived. Although I paid for white glove service, Goedeker's personnel only took the refrigerator out of the box, not the microwave or dishwasher. On Saturday, October 13, I removed the microwave and dishwasher from their boxes, and the braided dishwasher connector from its bag. I immediately noticed that the microwave was missing a screw and that the dishwasher had a leak (yes, leaking water while still partially in the box). The dishwasher had damage to the front door panel in several places and as the day wore on I found out that it had a major leak at the bottom (sump pump or motor) and that even the braided dishwasher connector had a leak.

On October 13, 2018, I sent several pictures to a Customer Service Manager at Goedeker's, who I had received an email from previously in which he apologized for the rude behavior of one of their customer service representatives. I also called Goedeker's and spoke to this gentlemen, who assured me that the problems would be handled. He assured me that Goedeker's would contact me on October 15, 2018 to resolve the issue. On October 17, 2018, when I had still not heard from anyone at Goedeker's, I emailed the Customer Service Manager again. Although I never heard from the Customer Service Manager again, my email did prompt an email from Goedeker's Damage and Resolution Specialist.

From October 17, 2018 to today, November 13, 2018, I have been going back and forth with Goedeker's Damage and Resolution Specialist. Per Goedeker's request, even though I wanted, and still want, a new dishwasher, since I paid for a new dishwasher, I agreed to have Goedeker have two KitchenAid service companies (11/3/2018 and 11/12/2018) come out. Both service technicians, from two different companies, told me it was up to Goedeker's to replace the unit. The second service technician (11/12/2018) called KitchenAid while at my house and the KitchenAid representative reiterated that it is Goedeker's responsibility to replace the unit. Also, while the second service technician was at my house, I called Goedeker's to share that the service company would not fix the dishwasher. The representative (name and position unknown) at Goedeker's I spoke to said that I should have been more careful in what I shared with the second technician, stating what I should have said. Both the service technician and I had the same takeaway, that the Goedeker's representative was asking me to lie to the service technician.

As of today (11/13/2018), the issue is still not resolved. Goedeker's Damage and Resolution Specialist has informed me that the unit is now out of warranty (something KitchenAid denies) and it is my responsibility.

Update (11/23/2018): Having the responsibility put entirely on my shoulders, I reached out to KitchenAid once again and explained the entire situation, detailing each step of the process and the many issues with Goedeker's. I spoke to some great people at KitchenAid who, after hearing my story, shared my angst towards Goedeker's, their policies, and their lack of taking responsibility. Although KitchenAid had no responsibility in doing so, they agreed to exchange my unit for a new one. The folks I spoke to were great; they put themselves in my shoes. High praise for KitchenAid and great disgust with Goedeker's."

"Pricing is good and delivery prompt."

"Arrived earlier than expected (driver didn't call before delivery, fortunately we were home). Arrived in perfect condition, driver even helped bring it inside, very heavy, 300 pounds. I was not aware "some assembly" was required, but was able to figure it out, no instructions provided. At any rate, It's very nice, very comfortable and was a great price. Will look to Goedekers if we do any future furniture or appliance purchases.

Thank you,

Bob"

"
I have purchased items from Goedekers before. There support shaff is very helpful and they respond to a problem quickly."

"One of the best experiences with a company I have had."

"Great price and no tax or shipping. Prompt delivery. Who could ask for more. I ordered one night stand and was so pleased that I ordered the second one. Thank goodness all I had to do was screw in the feet and the drawer pulls. No heavy "assembly." Would shop here again. Thanks! Nancy H.
"

"perfect size desk and so cute."

"Easy to buy, great price and fast delivery. What else us there? "

"Fast shipping and good customer service. "

"Price, service and product: good experience!"

"Handled quickly and accurately.--Very professionally done. Thanks"