" I ordered two bathroom light fixtures and received them in a reasonable amount of time. Unfortunately one would not fit into the available space (due to lack of adequate dimensions on the web site) and I had to return the order. After contacting the return department with three follow up calls, it took 10 days before they issued me a return authorization number.
They require all returns to only be made via UPS or FedEx. What they don't tell you is that the return shipping cost is very high. It cost me $49.02 to ship the two lightweight boxes.
In addition they are very slow to refund your money. I shipped the two boxes via UPS on May 20. Going lighting did not issue my refund until June 10.
Do not order from Going Lighting if there is any chance that a return will be necessary."

"I had ordered a vanity bathroom light fixture from Goinglighting and it was delivered on-time. We didn't immediately open the box as our half bath remodel hadn't started. A few weeks later, when we opened the box, we discovered one of the globes was broken. We took a chance and hung the fixture anyway hoping that they could just ship another globe.

We immediately notified Goinglighting and within (24) hours, they acknowledged our e-mail and advised another globe will be shipped from their warehouse. Two points:

1. They did not require me to ship the entire unit back; some vendors require the entire unit to be shipped back in order for a replacement to occur. This is the definition of a convenient and hassle free transaction.
2. Responsiveness was excellent; some vendors, I don't hear back for days and have to end up calling.

Nice work Goinglighting; when something goes wrong, and it will, it's how you respond that makes the difference. Put the customer at the center of everything you do and you'll win every time.

Thx,
Doug"

"Item delayed they took $ twice out of my account knowing it was delayed. Never buy from them. 2 months later still don't have it. Buy elsewhere! "

"Do not buy anything from this company! I have been struggling for weeks to return a damaged chandelier. They are refusing to accept the return, after requiring photos (two rounds of them) to show the chandelier hanging crooked and bent from the ceiling. Since they order from another manufacturer (they told me) they will not accept a return. They told me that I'd screwed the threads in wrong -- even though the chandelier came already assembled where the threads were bad. I've seen other reviews about this -- so buyer beware!"

"They let you buy items w/o telling you it is on backorder and you have to wait months for the item. If you used paypal they keep your money instead of charging when it ships."

"I am so happy with the customer experience. My lights arrived very fast! I love the quality and style. One light had some black smudging that would not clean off, I sent a email seeing what could be done, they responded in a timely manner, they fixed the problem by sending a new light out. This made it easy for me to get the problem fixed and showed great honor in their products and company. I would use them again for sure! (Better than amazon in my experience) "

"I ordered a pendant chandelier from this company. It arrived in perfect condition and arrived five days after it was ordered. They were 30% less than a local vendor, and when I pointed this out to the local vendor they would not honor the price, because they said going lighting was not a certified vendor.

I will update my experience once I have the light hung. "

"I purchased a lighting fixture from CanadaDecor/ GoingDecor recently and when the item was unpacked there was damage to one of the fixtures arms. After contacting GoingDecor's customer service with my concerns and photos of the damage, I was immediately contacted by Elana , a customer service representative who handled the resolution of this issue with professionalism, excellent communication and expedience.
I had a new fixture delivered within a week of explaining my situation to Elana. Very impressive customer service !!! 5 Stars in all categories. Thank you Elana !!!
I would highly recommend GoingDecor to anyone looking for design and decor products at great prices with first class service."

"ONE WEEK TO PRECESS YOUR ORDER AND ANOTHER TO ARRIVE.
I CALLED CUSTOMER SERVICE BUT WHO ANSWERS YOU IS A CALL CENTER, THEY DOESN'T KNOW ANYTHING. THEY PUT ME IN HOLD AND CAME WITH A LIE. THEY TOLD ME THAT MY ITEM WILL SHIP TODAY, BUT THE TRUE IS THEY SHIP 5 DAYS AFTER, AND NO EVEN SHIPPED, THEY JUST CREATED A LABEL, I CHECKED THE TRACKING NUMBER. NO EVEN AT THE UPS FACILITY.
SO NEVER AGAIN I WILL USE THIS COMPANY.
AND THERE NO WHERE TO LEAVE A REVIEW AT THEIR OWN WEBSITE. WHY IS THAT?... ah OKAY. right !
"

"Why is Going Decor (GD) the best kept secret of fabric sources? I found it online quite by accident about 4 months ago and the timing could not have been better. I had several drapery and upholstery projects to tackle this year. As a result, I made several purchases from GD and each transaction was terrific. I got some great prices, quick delivery and exactly what I was looking for. The notion of “making an offer” on an item was novel and rewarding. When I had questions about an item, I received excellent customer service. I have spread the news about GD to friends. Can’t say enough good things about this website/service."

"Ordered a light and when it arrived, it was obvious I needed more parts to even plug in. This started a bench of phone calls to goinglighting and the manufacturer and between the two, still couldn’t figure out the correct parts — all I want is to be able to plug the light into power!! Ordered two more parts, still no way to plug into power. Again, more phone calls and no resolution. Seriously this was the biggest run around joke ever. "

"I ordered a lamp on line August 10th, 2020. I was NOT told the item was unavailable until November 2020 or I would not have placed the order. I had to chase them to be told this. Very unethical company. If an item is not available until 3 months after you place the order the customer should be told. "

"I purchased 8 of these ceiling lights for my home. They were shipped out in a couple of days and delivered a few days after that. We received the lights and 5 of them were fine and 3 were broken. The customer service rep at GoingLighting responded immediately to my email and sent replacement units the next day. It was a pleasure working with her and the entire customer service experience was great. My overall experience with GoingLighting has been great. I would recommend this seller. "

"I ordered 4 rugs from GoingRugs, they have a great selection. I received the rugs but one was not the size I ordered. Contacted customer service and received a prompt reply. Elana was the service representative and she arranged a FedEx pickup for the wrong rug and had the correct size rug shipped to me. Quick service, very professional and cordial. I will order from them again."

"Ben in customer service, was highly professional and I regarded him as a friend who help me through out the process of waiting for a fair price and delivery of a Troy Extra large globe chandelier for the foyer and
a mini chandelier for the masters bathroom w/out any pressure to buy now."