"I shipped 13 boxes of personal effects from Toronto to Mountain View CA. Navis picked them up from inside my house and delivered them inside an apartment in Mountain View. Navis handled all the interactions with US customs. The boxes were not damaged in any way and there were no issues with US customs. My interactions with Navis were all by email and telephone. The Navis person (Bernice) was professional, polite, patient and helpful. I am 100% satisfied."
"The folks at Navis made everything incredibly easy and were very professional and responsive. I had never used a moving service before and was worried that if my actual weight was over the estimate, I would get stuck with huge extra fees. While I was a little frustrated that they were not able to give me a revised price after the initial estimate was calculated, they prepared me for the way things would be calculated and I was relieved to get a very reasonable bill once everything was packed up and ready to ship. From planning to pickup to shipment and delivery, everything was professional and everyone was friendly, responsive and kind. My parcels arrived as expected. Thank you!"
"Navis Pack and Ship was recommended to me by a larger shipping company because I had a smaller, cross province move (Toronto to Vancouver) with more personal sentimental items vs furniture. I am so pleased that this recommendation happened because Navis dealt with my items with care, gave me a comprehensive quote that they kept to, picked up my belongings on schedule, and my belongings arrived in a timely fashion to my new destination. So, now it is my pleasure to pass on the recommendation."
"I used Navis to ship two original oil paintings 750 miles...they arrived in perfect condition. Bob understands how to pack art for shipping, and it shows. No dents, no scuffs, no damage...no worries. I highly recommend this company for quality, dependability and care."
"Process was seamless from start to finish. The packing of my 77 inch tv was impressive. Service and communication was great. I would highly recommended Navis to those concerned about packaging and shipping fragile and expensive items. "
"Our shipment from New York City was to be delivered to the Chicago area. It was mistakenly sent to Texas instead. We received the shipment meant for Texas. After more than a month of phone calls and emails and inconvenience they fixed their mistake but have thus far refused any amount of refund saying - they lost money on our order - because of their mistake.
I have other pieces to ship from NYC but will never use them again and do not recommend them to anyone who would like to do business with a reputable, responsible company."
"I was satisfied with the job Navis did packing. However, I was a little concerned as to why they removed the top to the antique wall clock as it was originally nailed and glued on. I was able to re-glue it to the top of the clock with no problem. I was however very dissatisfied with the service from UPS in San Antonio Texas. They called that the shipment was ready for pick up and advised me it needed to be picked up between 7 AM and 10 AM or between 4 PM and 7 PM. I had the persons name and phone number of whom I talked to and took that with me when I went to the UPS warehouse. I arrived at approximately 9 AM and it took more than 20 minutes to find someone to talk to me. The person told me I had to wait till after 10 AM to pick up any shipments from the warehouse. I told him what I was told and showed him the note of which he took and said he didn’t recognize the name or phone number and to let him check. I was ignored from that point until approximately 10:15. I then saw the man that I gave the note to approach another gentleman that just walked into an office. Behind the glass enclosure they had a brief conversation. About 10 minutes later the gentleman he talked to ask for my drivers license and had me sign some paperwork. I asked for my note back but no one seem to know where it was. The gentleman loading my truck was very helpful and did an excellent job. I would not ever go back to the UPS warehouse to pick anything up in the future. "
"Good packaging. But unnecessary wasteful use of resources. The bowl would have arrived in the same good shape with only half of the packing material used, incl. size of box. Unfortunately no sense of ecology in today’s world of limited resources."
"I bought a rug at auction and sought reasonably priced shippers and Navis Pack came in lowest. No problems; delivered on time without mishap. I had even added insurance, which apparently wasn't necessary because there were no glitches.
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"I had a complicated, large, heavy, multi-package shipment to send overseas. Steve and Bruce went back and forth with me patiently as I worked through various solutions with them. Thanks to their help I was able to ship my packages safely and within budget.
This was a fragile shipment and my customer in the UK contacted me today to let me know it arrived in perfect condition.
I would use Navis again and recommend them highly."
"The estimate was complete and accurate, the pickup was as scheduled and done with care. The packaging was done extremely well, and our 600 pounds of heirloom furniture arrived as scheduled, and in the same condition as when it left. Communication during the entire process was exceptional.
I would readily recommend the Rancho Cordova Navis Pack and Ship."
RSR Acquisition, LLC