"Yes things break and I except that. I don't except poor customer service. That is what I received while getting a new phone. 8 days and not processed correctly yet. Ordered the phone two days later call to check on order. Google stated I had issue with credit card. Issue ended up being on Google , so two days later order got processed to shipping. Two days later noticed the shipping address was missing street number. Google said no problem we will ave dropped off at Fed ex ship location for me to pick up. Well Fex ex stated they had to ship it back to Google because that is what they requested. The google Supervisor stated I had to wait for order to process before they could ship. Well that was 3 1/2 days ago. guess what they say they are still waiting for shipping to process. * days no phone. How would you rate the customer service. I would be very careful on buying anything from Google Store because of the care for customers. or lack of."

"Surprised to see such bad reviews. I've used the Google Store several times and had good results. Also had to exchange a Pixel 2 awhile back and that went fine. Bought a Pixel 3 earlier this year and that went fine. Most recently I bought a Pixel 3a and traded in a phone and that also went fine. Will update if anything changes."

"They don't know about their own discount programs. Some guy simultaneously talks on the phone telling her what to do etc. Unprofessional mess. "

"This is the worst customer service I have ever had! About 3 weeks ago I had an issue with the camera with my Google Pixel phone. Called help desk..which tried few work rounds but that did not help. So they asked me to send my Google Pixel Phone by FedEx since it was still in warranty; which I did. After few phone calls and follow up emails I finally got a reply by email. Apparently the wear house says they did not receive my phone from which I provided an IMEI number upfront and showed clearly it was Google pixel Phone. Now the wear house says it did not receive my phone but a Samsung S1 128 GB phone. Which is ridiculous since no person in their right mind would send a Samsung Phone to a Google company to get a Pixel phone to be repaired. On the 2nd place this is impossible we never owned a Samsung S1 and there is not a such thing as a Samsung S1 (2010) with 128GB memory. So it does not make any sense. Then we ask them to send us a photo or check the IMEI number several times form the phone they apparently received..but no response. The only thing we hear/read is since you did not send us the correct phone we can send it back to you if you pay us the costs for sending. Well we send a Pixel phone in the first place and we just want to have confirmation if you have received our phone. Is that too much asked so we can be sure no-one during the FedEx or at the Google wear house did replace our phone? We have spent several emails and long phone calls . Today the phone call was after few transfers and 45 min disconnected and someone will call us back.

Honestly this is too ridiculous for words
"

"Friendly interface that is easy to navigate, and install and purchase apps
"

"Compared to Apple terrible support for flagship devices I bought Pixel C and enrolled in Android O beta. When full version came out, it didn't automatically switch me to release version. Beta was stable, so I kept it. But now I can't get out even with full reset. Phone support said it's no longer supported and can't help me. Can you imagine Apple doing same with iPad Pro, which was released BEFORE Pixel?!"

"Worst worst worst!!!!!!!! Service ever in my life. I have never expected this kind of service from Google. Google really need to fire their entire technician team. Poor customer server EVER. they left the customer with an unsatisfied answer. Wasted my 5 hours on call.
Purchased pixel 3a a day after it launched. paid extra $20 for express shipping. and what you get!!!!!!
A defective battery problemed phon. I even purchased protection fees and they are not ready to return, they want me to pay for shipping. They keep arguing with me what the worst service I ever had.
"

"Almost a waste of time writing them a 1-star review as it appears well documented that they have abysmal service.
For me, delivery problem by Ontrac (that's a surprise - ha ha). Ontrac admits they misdelivered the item and it is lost. Easy enough to call them on the phone and they will state so. I issued a Google Store service request within minutes of learning of the delivery problem. Google Store apparently has there own way to communicate with Ontrac and does not just call them. Apparently Ontrac just ignores the Google Store requests so my lost item will remain forever lost and Google Store will not deal with it."

"Google really needs to fire their whole team involved in the store in any way. These incompetent people seem to never rearm more than 1 star on any review sites.
Like a hundred other stories I tried to order a pixel 3 and they screwed it up, tried to blame me, and just generally ensured I won't ever send them a dime unless I read a public firing of whoever is in charge over there.
"

"I purchased a Pixel 3 XL with a promotional code that was supposed to give Google Play credit. I didn't receive the credit so contacted customer service. Their customer service response was they didn't have access to the discount codes used during purchases and to contact the developer that advertised the discount. I have previously purchased a Pixel and Pixel 2 with similar poor responses to issues with the phones. Blame shifting and no help."

"Google will not accept the return of a brand new unopened nest thermostat that was not compatible and given to someone as a gift. Don't give them business. Google store is a scam. "

"It has been 3 weeks and they promised delivery in 3 days. LOL. Google store is a joke. Don't EVER order from them. oh btw...customers' service is THE WORST. "

"Ordered chromecast 2 months ago and still not receive it until now!!!!

No more reply since last replied was telling me to be patient! It has been 2 months!!!! Some more not able to refund now because the return period has been expired!!!

Very disappointed and not to buy things on google store anymore. NEVER!!!!"

"Initial call was for a guest checkout purchase that they cancelled with no notification. Reasoning provided by support - the guest checkout site is not secure! So transaction was denied.
Instructed to submit new order as a "Google User", order fails again, instructed to enter yet another bring up the concern that I will have duplicate order they guarantee this is not the case. The extra order will cancel in 24 hours.
36 hours pass, check the status of store orders, still have two.
Call support again with previous Case# and request that they address the two orders as only one is required they say they can't do anything just refuse the duplicate on delivery. Protest as I do not want two charges on my account and have to deal with an RMA, told there is nothing they can do. This issue is still pending and have not received any of the product.

So....my son had ordered the same product on the same day and paid separately. His transaction went through and said that it was out for delivery on December 28th. We made sure someone was home but no delivery came.
His order did arrive today, Dec 31 sent him a text and although happy his order status was still at Dec 28th. Took 2 hours before it decided that it should change the status to "Out for Delivery", not "DELIVERED", Lol

Clearly Google Store for Canada requires an overhaul judging by reviews I have found online and I am afraid that I will be charge for 2 items, need to file a credit card dispute and still have residual fall out.

For those who have read Chapter 1 & 2 of my review (LOL), included is the link to Google Store reviews in Canada.

Perhaps someone from Google might apply some Process Improvements on the support end?

https://www.resellerratings.com/store/Google_Store_Google"

"Purchased items as Christmas gifts and my wife was disappointed with them. They were unopened but Google refused a return because it was over the 15 day limit. The Gift Return option on the Store site would not recognize my order number. Moral: don’t use Google Store if you’re buying a gift. "